Dame Amanda Blanc
Group Chief Executive Officer
Our third quarter numbers show that once again we are growing profitably right across the group and we now expect to achieve our financial targets in 2025, one year early. We are accelerating our growth in capital-light areas, in line with our strategy, and now expect our business to be over 75% capital-light by the end of 2028. This is good news for shareholders, as we deliver stronger growth and better returns, using less capital.
“The outlook for Aviva has never been better. And so we are also setting new financial targets, raising our ambitions yet again, and reflecting the strength of our confidence in the continuing growth potential of Aviva.
Nationality: British
Appointed to the Aviva plc Board as a Non-Executive Director on 2 January 2020 and as Group Chief Executive Officer on 6 July 2020.
Amanda was born and bred in Wales, having grown up in the Rhondda Valley, and many of her family still live there.
She started her career as a graduate at one of Aviva’s ancestor companies, Commercial Union. Following success in senior executive roles across the insurance industry, she came back to Aviva as CEO in July 2020.
Priorities at Aviva
Amanda has greatly simplified Aviva, successfully divesting eight non-core businesses. Aviva is now focused on our core markets in the UK, Ireland and Canada. Amanda has also overseen a significant strengthening of Aviva’s financial position.
Amanda is now focused on accelerating Aviva’s performance: capitalising on the structural growth opportunities to power growth both organically and through M&A, including the acquisition of Direct Line; providing customers with a simpler, more personalised offering; transforming our cost base and delivering our market-leading sustainability commitments. Aviva is the first major insurer in the world to target becoming net zero by 2040.
Experience and competencies
Amanda has held senior executive roles across the insurance industry as Group Chief Executive Officer at AXA UK PPP & Ireland, and Chief Executive Officer, EMEA & Global Banking at Zurich Insurance Group. Amanda held executive leadership positions at Towergate Insurance Brokers, Groupama Insurance Company and Commercial Union.
She has served as Chair of the Insurance Fraud Bureau, President of the Chartered Insurance Institute, a member of the Prime Minister's Business Council, and Co-Chair of the UK Transition Taskforce, which developed a gold standard for private sector climate transition plans. Amanda has worked with Bain & Company to design an industry-first blueprint with practical recommendations that organisations can use to boost representation across Financial Services.
In 2020 Amanda led the Government’s independent review into flood insurance. Amanda was also previously a member of the UK Government's National Wealth Fund Taskforce.
In 2022, Amanda was included in the Financial Times 25 most influential women of 2022 and in January 2023 named as The Sunday Times business person of the year. Download the article here.
Amanda is an Associate of the Chartered Insurance Institute and has an MBA from Leeds University. She also holds a BA (hons) in history from the University of Liverpool.
In July 2024, Amanda received honorary degrees from the University of Liverpool and Buckinghamshire New University.
Amanda was awarded a Damehood in the King’s New Year Honours in January 2024.
Amanda is a director of Aviva Group Holdings Limited.
External appointments
Senior Independent Director of BP plc.
Board member of the Association of British Insurers.
Women in Finance Champion for HM Treasury.
Watch our video with Group CEO, Amanda Blanc DBE, about Aviva’s growth, our new group financial targets and the Direct Line integration
Transcript for video Watch our video with Group CEO, Amanda Blanc DBE, about Aviva’s growth, our new group financial targets and the Direct Line integration
Today we’re announcing three key things.
First, that we have delivered another strong set of results in Q3, growing across the group. From General Insurance in the UK, Canada and Ireland…right through to our leading Wealth business.
This means we’re on track to meet our current 2026 Group financial targets at the end of 2025, a full year ahead of schedule.
We are set to exceed £2bn of operating profit and £1.8bn of own funds generation this year.
And, to be clear, these targets will be achieved before any contribution from Direct Line - a huge testament to the strength of the underlying Aviva business. I am incredibly proud of the team for such a fantastic achievement.
Second, the integration of Direct Line is already well underway, reinforcing our belief in the full potential of this deal.
So, we’re raising our expectations on the benefits that we will realise, increasing cost synergies to £225m - and confirming significant capital benefits of at least £500m.
The acquisition also accelerates our capital-light earnings strategy and we’re set to surpass 75% by the end of 2028. This is highly attractive for our shareholders – because it means that we are delivering stronger growth and better returns, using less capital.
And finally, but perhaps most importantly, we are raising our ambitions yet again with new three-year targets:
• We have a new operating EPS target of 11% through 2028.
• We are aiming to deliver a return on equity of greater than 20% by 2028.
• And we’re refreshing cash remittances, now with bigger ambitions of over £7bn.
So, to sum up:
Over the past five years, we have transformed Aviva and we are in a stronger position than ever today.
We are the UK’s leading diversified insurer, delivering a clear strategy and consistently strong performance for our customers and shareholders.
We’ve achieved a huge amount but as we enter this new chapter, we know there’s still much more to come from Aviva.
Group CEO, Amanda Blanc DBE on Bloomberg
Transcript for video Group CEO, Amanda Blanc DBE on Bloomberg
Guy Johnson
Joining us now is Amanda Blanc. She is the CEO of Aviva. Its numbers have just come out onto the screen. First half IFRS profit after tax, 819, well ahead of the estimate of 634. The combined ratio, big number for the insurance sector, 94.6 versus 95.4 year-on-year. Operating profit, 1.07. Again, ahead of expectations. Nice numbers. Good morning.
Amanda Blanc
They are. Good morning.
Guy Johnson
You're confident about meeting your targets?
Amanda Blanc
Yes. Very confident about meeting target.
Guy Johnson
So where does that confidence come from? These numbers seem to suggest the momentum is good.
Amanda Blanc
Yeah. Momentum's excellent. Outstanding results. 22% up on operating profit. We've seen the dividend increase by 10% to 13.1P. Obviously, we've just completed the acquisition of Direct Line, but there's really strong trading performance in the business. Operating profit in the general insurance business is up 30%. And we've seen flows onto our wealth platform. Our wealth platform is the biggest platform in the UK. 209 billion flows up 16%. So really strong trading performances. We're very pleased about it.
Guy Johnson
Confidence of meeting group tar ... Are those targets going to change? Now you've got the keys to Direct
Line. Are we going to get an update anytime soon in terms of what new numbers are going to look like?
Amanda Blanc
Yeah, of course. So actually, we only set the targets last year, but with a Direct Line acquisition, we do need to come back to the targets. In November, we're going to do a sort of mini deep dive on Direct Line, what we found, what we're going to do, how we're going to achieve all the benefits that we've committed to, and we'll talk about that then.
Guy Johnson
Okay.
Kriti Gupta
Let's talk about another leg of your business, if you can, in terms of the growth story. You already have plenty of wealth offerings over at Aviva as well. There's been a big push on both sides of the Atlantic to really tackle the retail base as to get that kind of next leg of growth. How is Aviva thinking about targeting that audience?
Amanda Blanc
So the way that we think about that, we've got a very big workplace business, so the defined contribution pension business. We are the biggest player in the UK. We've got 4.9 million members of those workplace schemes. One of the biggest opportunities is looking at that area where we know that in the UK, there are 12 and a half million people who will not have enough money to save for retirement. So it's really how do we use Aviva's wider offerings to those workplace pension customers to offer them other savings products so that they can be better prepared for their retirement. So there's huge opportunity for us there. And I think that's what you're seeing with the results coming through today, that we're just really at the foothills of that. So much more potential to go.
Kriti Gupta
Well, Amanda, it's interesting that you mentioned the pension fund story. We had the LSEG CEO, David Schwimmer, around the table a couple of days ago. And he was talking about the idea of tax incentives for pension funds ultimately being conditional on greater investments in the UK. How are you viewing that? Would you agree that's the way to go?
Amanda Blanc
So look, from our perspective, we are big investors in the UK. We invest £40 billion in the UK, 30 billion of which is in real assets, in infrastructure. So it's important for us, for the UK to do well. We believe that through things like Solvency UK, we get good capital treatment on that. Probably, we could continue to do better there. But we are committed to investing over 25 billion over the next 10 years in the UK. I think as pension funds, we've obviously thinking about the long term. So for us, it's a great investment opportunity.
Valerie Tytel
And Amanda, can we have a few words on what you think about the rising competition when it comes to the pension risk transfer business? We know that the likes of Apollo and Brookfield have recently done deals to get into that kind of space. What do you make of these new entries? And do you think that in some way, this tougher competition could impact your business?
Amanda Blanc
So it won't impact our business. And the reason why is that we have spent the last three years ... We're a very diversified business, so we can take you from your very first junior ISA to your equity release mortgage and everything else in between. But purchase annuities is just one part of our business. And we've moved our earnings from 47% capital-light three years ago to 66% as we sit here today. That's going to get to over 70%. So we're unlike some of the other players in the UK. We're not reliant on the bulk purchase market. It's just one of other strings to our bow. So yes, of course, that is going to bring competition. There's no doubt about that. But we feel very confident that a diversified business gives us plenty of other opportunities to go after.
Valerie Tytel
Right. So the positives in the diversified business lines that you have. I've also read that it's your fifth
anniversary at Aviva. Would you consider your job done? What's left to tackle?
Amanda Blanc
Oh, no, my job's not done at all. Five years. There has been a profound transformation in Aviva in the last five years. It really is a business now that has got huge momentum. And with the Direct Line acquisition just completed, the job's just beginning, really. We've got so much opportunity to go after.
Guy Johnson
Just a couple of ... You said a few interesting things. Capital-light. Do you think that demands a higher multiple? Do you think the stock should trade on a higher multiple as a result of a more capital-light model?
Amanda Blanc
Well, that is definitely the theory because obviously you're using less capital, and so you're able to return
more capital to shareholders, provided ....
Guy Johnson
Do you think that's being recognised by the market yet?
Amanda Blanc
Well, I think if you look at our share price performance, I like to remember that when I walked in through the door, the share price was £2.73. As I looked at it, I don't know what it'll be this morning, but yesterday it was £6.58, I think, when we closed. So I think there's been ... The share price has performed really, really well, but we still believe that there is plenty of opportunity to go after.
Guy Johnson
Alright, Okay. You also ... Kriti asked you about retail. Can I just come back on that? Would you consider acquisitions? Would you consider a way of bulking out that wealth side of the business to include a bigger retail offering?
Amanda Blanc
So we already have a direct wealth offering, which we relaunched last year. And we've got 90,000 additional customers in the first half of this year. So we're making really strong progress on that. I think in terms of M&A, we've literally just done the Direct Line deal. That's the focus of our attention.
Guy Johnson
Haven't got a taste for it. You don't feel like another one?
Amanda Blanc
I think we need to digest this one first.
Guy Johnson
Okay.
Kriti Gupta
All right. Amanda Blanc. Amanda Blanc, CEO of Aviva, joining us around the table this morning for your
earnings picture. We thank you so much for your time.
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