We are building an innovative organisation connected to our values and focused on our customers.
Our people strategy
A diverse and inclusive culture is essential to the long-term success of Aviva and enabling us to respond to our diverse customer and wider stakeholder needs
Aviva is made up of 31,000 people around the world and in the UK, our home market, we employ more than 15,000 people.
Our global people strategy sets out how we will accelerate the delivery of Aviva’s strategy from the inside out. We will:
- Help our people to connect their work to our purpose and to our customers.
- Recruit, retain and develop the very best people, focusing especially on the fundamentals of insurance.
- Make our leaders accountable and empower them and their teams to act in line with our values, with an increased focus on performance.
- Embed inclusion throughout the business, making Aviva a place where everyone can be themselves.
We recognise that we are on a journey to accelerate Aviva’s transformation into a company that puts the customers at the centre of everything we do and our focus will be on ensuring our people can deliver in an innovative and simple way.
To disrupt insurance, we must transform our culture. With the right culture, Aviva will be agile, innovative and visionary. We will delight and serve our customers brilliantly.
We are focusing on creating a culture which ensures that we are an inclusive workforce who put our customers first.
Our values - Care more, Never rest, Kill complexity and Create legacy - are deliberately edgy, thought-provoking and challenging. We strive to live them every day. They guide everything we do and the decisions we take.
You can find out more about our culture in the All about us section.
We’re thinking differently. We’re becoming more inclusive and diverse all the time.
We're improving gender balance through targeted female development programmes, diverse shortlists and a leadership team committed to change.
In the UK, we’ve published our latest gender pay gap report. It sets out the actions we’re taking to create an inclusive culture and make the positive progress we need to see.
Our drive towards an inclusive culture comes through employee communities which were launched across our markets in 2018. Over 6,000 employees have joined our Aviva Communities which cover: race and religion, gender, sexuality, caring responsibilities, age, and mental and physical health.
Talented people doing great work for our customers is central to the success of Aviva.
Diversity is simply a reflection of society in whichever markets you operate in. Inclusion is how you choose to harness diverse perspectives to produce the best results.
Read more about our approach to diversity and inclusion.
Doing the right thing for our people
Being a Living Wage Employer
We want our people to be able to enjoy a decent standard of living – that’s why we’re proud to be a real Living Wage Employer in the UK. And that includes contractors and suppliers who work on our sites too. People like Lynne Hanner and her team, who do a great job helping to keep our offices in Norwich clean and safe.
In this video Lynne talks to some of our people about the huge difference the Living Wage has made to them and their families.
We give our people in the UK, Ireland, France, Singapore, Canada and Italy equal paid parental leave. Regardless of your gender, sexual orientation or how you become a parent – birth, adoption or surrogacy – you’re entitled to the same amount of paid and unpaid time off. We’re working to extend this benefit to all our people.
Since we launched it in 2017, we’ve learnt a lot. Watch our video to find out more and see the impact it’s had for some of our people:
Our people who are carers
“Many of our Aviva colleagues have caring responsibilities, which is why we place so much importance on our carers policy. We support colleagues in a number of ways, including 35 hours paid leave per year to help manage caring responsibilities and flexible working options.
“But it isn’t just practical support that carers need. Emotional wellbeing is equally important, and having access to advice, caring experts or just someone to talk to can be a huge help. Our Aviva Carers Community is run by colleagues who are themselves carers, with support from the wider business.” - Danny Harmer, Chief People Officer - Aviva
To understand how the policy helps carers who work at Aviva, read Debbie’s story.
Supporting the communities in which we work
We take our responsibilities seriously, not only to our customers and colleagues, but also to the communities where we live and work. We try to live up to our value to create legacy: in 2019 our community development activity, including the Aviva Community Fund and carbon offset projects, benefitted 2,080 community projects and 1.2 million people globally.
You can find out more about how we support our communities in the social purpose section of this site.
We proudly support a diverse range of sponsorship, community investment and charitable-giving programmes across Aviva.
* Leaders are defined as Head of and above.