Our people are Aviva
At Aviva, our people are focused on delivering our purpose and our promises and making things better for our customers, communities and colleagues. They make Aviva a great place to work.
Aviva has always been about helping people and being there for them today and in the future. It is our colleagues that make this happen for our customers, so supporting every one of them to thrive is good for them, good for the organisation, and good for our customers.
Our culture and values
Our people are passionate about doing their best for our customers. Our values guide everything we do, from having the CONFIDENCE to shape Aviva for today and tomorrow, showing the COMMITMENT to deliver on our promises, working together as a COMMUNITY to make Aviva better and more inclusive for everyone and taking the CARE to speak up if something isn’t right and to build a better Aviva.
Diversity, equity and inclusion
We believe everyone at Aviva should be themselves.
We are determined to have a diverse workforce and inclusive culture where different views and opinions are encouraged. We ask our people where change is needed, where we are doing great things and where we can be better.
We have six global employee resource groups, bringing together a wide range of support networks from across the business. More than 6,000 employees have joined our Aviva Communities which cover race and religion, gender, sexuality, caring responsibilities, age, and mental and physical health.
Developing careers
We take career development seriously, offering a range of training, development and leadership programmes across all our markets.
From graduates to apprentices to emerging leaders we give everyone the chance to grow, offering coaching, mentoring, support for professional qualifications and access to a digital learning platform with more than 7,000 courses on a range of subjects.
Doing the right thing for our people
For our people, I hope that you’ve got a sense of pace. I want you to feel that we’re going to move, that things are going to happen and that you’re going to be part of that. And that you have a really, really important role to play.
A positive environment and good working relationships have a substantial impact on our wellbeing and engagement. Creating an environment where people can work better together will lead to a high performing business and our customer satisfaction will grow. It’s therefore important for us all to resolve workplace issues that prevent us from collaborating effectively and doing our jobs to the best of our ability. We have a comprehensive grievance Resolution Procedure to help employees to work together effectively and deal with any conflict they may experience in the workplace. All employees have access to this confidential service via our internal intranet.
Being a Living Wage Employer
We want our people to enjoy a decent standard of living – that’s why we’re proud to be a 'Living Hours' and real Living Wage Employer in the UK. And that includes contractors and suppliers who work on our sites too. People like Lynne Hanner and her team, who do a great job helping to keep our offices in Norwich clean and safe.
In this video Lynne talks to some of our people about the huge difference the Living Wage has made:
Equal paid parental leave for Aviva employees
We give our people in the UK, Ireland and Canada equal paid parental leave. Regardless of gender, sexual orientation or how they become a parent – birth, adoption or surrogacy – they’re entitled to the same amount of paid and unpaid time off.
Since we launched it in 2017, we’ve learnt a lot. Watch our video to find out more and see the impact it’s had for some of our people:
Just brilliant people
It takes our people to make Aviva a great place to work. Get to know some of them...
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Protecting people
Our Freya: “How did it take 26 years?”
21 Jun 2022
Freya MacLachlan, Digital Product Owner, on creativity, frustrations, and masking.
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Life at Aviva
Our Kofi: “How could you be so… human?”
6 Jun 2022
Kofi Eschoe-Wilson, Customer Service Consultant, on competing for his country, turning down Cirque du Soleil, and tackling taboo.
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Life at Aviva
Our Taryn: “They call me a conjuror of the dark arts”
5 May 2022
Taryn Siwale, SEO Manager in Aviva Ireland, on how to be found.
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Protecting people
Our Natasha: “If you try, you will never fail”
25 Apr 2022
Natasha Felmingham, Senior Propositions Manager, on the joy of badges and finding missing millions.
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Sustainability
Our Ed: “When everything you imagined becomes reality”
19 Apr 2022
Ed Dixon, Head of Responsible Investment at Aviva Investors, on funding a better tomorrow.
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Life at Aviva
Our Philip: “An indescribable feeling”
17 Mar 2022
Philip Pears, Savings and Retirement Client Relationships Manager, on first steps and giggles after devastation.
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Protecting people
Our Heather: “Huge potential claims”
10 Feb 2022
Heather Dusenbury, specialist underwriter in Aviva Canada, on math, exposure and deal hunting.
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Life at Aviva
Our Debbie: “Who advocates for you?”
11 Jan 2022
Debbie Bullock (She/Her), Wellbeing Lead, on being the conscience of the business.
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Protecting people
Our Brian: “Design for the edges of experience”
14 Dec 2021
Brian Grellmann, senior user experience researcher, on making people cry in the pursuit of creating beautiful things that work for everyone.
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Life at Aviva
Our Anna: “Somebody claimed for a pickled egg that went missing”
24 Nov 2021
Anna Stone, Group Archivist, on keeping people honest by preserving Aviva’s 325-year-old archive.
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Sustainability
Our Zelda: “I don't think anyone chooses to go into insurance”
27 Oct 2021
Zelda Bentham, Group Head of Sustainability, on how far we’ve come in her 31 years at Aviva.
