We are building an innovative organisation connected to our values and focused on our customers.
Our people strategy
A diverse and inclusive culture is essential to the long-term success of Aviva and enabling us to respond to our diverse customer and wider stakeholder needs
Aviva is made up of 31,700 people around the world and in the UK, our home market, we employ more than 15,000 people.
Our global people strategy sets out how we will accelerate our performance from the inside out. We will:
- Focus on our customers by connecting the day-to-day activities of our people with our purpose
- Give our people the freedom to act in line with our values
- Make leadership a way of life so all our people contribute to delivering our strategy and think independently. We want leaders who are ambitious and achieve results in everything they do
- Create an inclusive and diverse environment so that everyone can be themselves
- Actively invest in the skills, mind-sets and future capabilities we need to win in a digital age.
We recognise that we are on a journey to accelerate Aviva’s transformation into a company that puts the customers at the centre of everything we do and our focus will be on ensuring our people can deliver in an innovative and simple way.
Find out more about the progress we made in 2018 to develop an inclusive workforce which is fit for the future.
To disrupt insurance, we must transform our culture. With the right culture, Aviva will be agile, innovative and visionary. We will delight and serve our customers brilliantly.
We are focusing on creating a culture which ensures that we are an inclusive workforce who put our customers first.
Our values - Care more, Never rest, Kill complexity and Create legacy - are deliberately edgy, thought-provoking and challenging. We strive to live them every day. They guide everything we do and the decisions we take.
You can find out more about our culture in the All about us section.
Inclusive diversity is at the heart of how we do business. If people can be themselves, they’ll be happier and contribute their best thinking.
Inclusive diversity is key to Aviva being a sustainable, successful business. We believe high-performing teams value the power of difference.
For our customers; our aim is to ensure that our customer base is represented inside the organisation. The ability to draw from the widest pool of perspectives helps us to deliver the best results for them.
For our people; an inclusive culture ensures that they can be themselves at work and feel supported to work towards achieving their own, as well as the organisation’s, goals.
We’re thinking differently. We’re becoming more inclusive and diverse all the time.
We're improving gender balance through targeted female development programmes, diverse shortlists and a leadership team committed to change.
By the end of 2018, we reached 31% female leaders* across all markets, beating our 2020 target of achieving 30% female leaders.
In the UK, we’ve published our 2018 gender pay gap report. It sets out the actions we’re taking to create an inclusive culture and make the positive progress we need to see.
Our drive towards an inclusive culture comes through employee communities which were launched across our markets in 2018. Over 5,000 employees have joined our Aviva Communities which cover: race and religion, gender, sexuality, caring responsibilities, age, and mental and physical health.
Talented people doing great work for our customers is central to the success of Aviva.
Diversity is simply a reflection of society in whichever markets you operate in. Inclusion is how you choose to harness diverse perspectives to produce the best results.
members of Aviva Communities in the first year
Doing the right thing for our people
Being a Living Wage Employer
We want our people to be able to enjoy a decent standard of living – that’s why we’re proud to be a real Living Wage Employer in the UK. And that includes contractors and suppliers who work on our sites too. People like Lynne Hanner and her team, who do a great job helping to keep our offices in Norwich clean and safe.
In this video Lynne talks to some of our people about the huge difference the Living Wage has made to them and their families.
We give our people in the UK, Ireland, France, Singapore, Canada and Italy equal paid parental leave. Regardless of your gender, sexual orientation or how you become a parent – birth, adoption or surrogacy – you’re entitled to the same amount of paid and unpaid time off. We’re working to extend this benefit to all our people.
Watch our video to see how some of our people feel about not having to choose between caring and career:
Supporting the communities in which we work
We take our responsibilities seriously, not only to our customers and colleagues, but also to the communities where we live and work. We try to live up to our value to create legacy: in 2018 our community development activity, including the Aviva Community Fund and carbon offset projects, benefitted 3,100 community projects and 1,554,000 people globally.
You can find out more about how we support our communities in the social purpose section of this site.
We proudly support a diverse range of sponsorship, community investment and charitable-giving programmes across Aviva.
* Leaders are our top 1,300 employees