Our people

Aviva becomes ‘Living Hours’ employer

Today we’re proud to announce that, along with Standard Life Aberdeen, we’ve become the first accredited Living Hours employers. 

Since April 2014 we’ve been a Living Wage employer, paying our employees the real Living Wage – currently £9.30 in the UK or £10.75 in London.  This new accreditation means we will also provide them with a guaranteed and stable minimum number of working hours each week.

The Living Hours programme sets a new standard for employers seeking to go beyond the Living Wage in their commitment to decent work. As an accredited employer, we’ve committed to providing at least four weeks’ notice for every shift, with guaranteed payment if shifts are cancelled within this notice period. We’ll also provide a guaranteed minimum of 16 working hours every week (unless the worker requests otherwise), and a contract that accurately reflects hours worked.

These Living Hours accreditations come amid strong public support for such measures during the pandemic. New polling conducted for the Living Wage Foundation shows that 84% of adults think that businesses should be required to offer guaranteed, regular shift patterns or number and frequency of working hours.

The new Living Hours standard reflects the fact that since the Living Wage campaign began in 2001, the shape of low-paid work has changed. There has been a well-documented rise in insecurity, with over 5 million workers in low-paid and insecure work on the eve of the pandemic. Since the pandemic began insecure work has become more prevalent among both key workers, who have kept the economy going, and low-paid service workers whose jobs have been most disrupted by lockdowns.

It’s time to put an end to insecure working contracts with unpredictable hours. Now more than ever, with so many facing uncertainty, being unable to rely on a steady income - even in the short term -  is adding to the stress people are experiencing.  Living Hours play a crucial role in providing people with financial security, clarity and certainty.
Danielle Harmer, Chief People Officer, Aviva,

Laura Gardiner, Director of the Living Wage Foundation, said: “This is a challenging time and the pandemic has affected all of our lives and livelihoods in some way. It has also shone a light on the importance of providing workers and families with stability and security, particularly those essential workers like cleaners, caterers and security staff that we have relied upon to keep our economy going.

We’re delighted that Aviva and Standard Life Aberdeen have accredited as our first Living Hours Employers.
Laura Gardiner, Director of the Living Wage Foundation,

“It’s therefore no surprise that there is strong public support for requirements to provide stable and guaranteed minimum hours. Committing to Living Hours represents businesses helping to lead us through and out of this crisis by strengthening their commitment to decent work.”

About Living Hours

The campaign for a real Living Wage has ensured hundreds of thousands of workers are earning a wage they can live on, not just the government minimum. But millions of low paid workers are also struggling to get the hours they need to make ends meet. That’s why the Living Wage Foundation has developed a new standard of what good looks like for those employers that can offer ‘Living Hours’ alongside a real Living Wage.

Living Hours is a new standard that sets out what good looks like. It calls on employers to provide the right to:

  • Decent notice periods for shifts: of at least 4 weeks’ notice, with guaranteed payment if shifts are cancelled within this notice period.
  • A right to a contract with living hours: the right to a contract that reflects accurate hours worked, and a guaranteed minimum of 16 hours a week (unless the worker requests otherwise).

What is the real Living Wage? 

The real Living Wage is an hourly rate of pay set independently and updated annually (not the UK government’s National Living Wage). It is calculated according to the basic cost of living in the UK, and employers choose to pay the Living Wage on a voluntary basis. According to the Living Wage Foundation, since 2001 the campaign has impacted over 200,000 employees and delivered over £1bn extra to some of the lowest paid workers in the UK.

How is the real Living Wage different from the government’s National Living Wage?

In April 2016 the government introduced a higher minimum wage rate for all staff over 25 years of age inspired by the Living Wage campaign, calling it the ‘National Living Wage’. The government's 'National Living Wage' is not calculated according to what employees and their families need to live. That's why the Living Wage movement campaigns for all employers that can afford to do so to ensure their employees earn a wage that meets the cost of living, not just the government minimum.

About the Living Wage Foundation

The Living Wage Foundation is the institution at the heart of the independent movement of businesses, organisations and people who believe that a hard day’s work should mean a fair day’s pay. We recognise and celebrate the leadership shown by the 6,000 Living Wage Employers across the UK who voluntarily commit to ensure their staff earn a real Living Wage that meets the cost of living. We are an initiative of Citizens UK. 

Only the real Living Wage is calculated according to the basic cost of living in the UK and in London. Employers choose to pay this wage on a voluntary basis. The real Living Wage applies to all workers over 18 – in recognition that young people face the same living costs as everyone else. It enjoys cross party support. 

The UK Living Wage for outside of London from Monday 11th November is £9.30 per hour. The London Living Wage is £10.75 per hour. These figures are calculated annually by the Resolution Foundation and overseen by the Living Wage Commission, based on the best available evidence on living standards in the UK and in London.

You might also be interested in these two short films on YouTube: 

Aviva is proud to pay the real Living Wage

Why does Aviva pay the Living Wage? Lynne's story

Polling work was conducted by Survation with fieldwork undertaken between 8 – 12 October, 2020. Total sample size was 2,300 adults aged 18+ and resident in the UK. The survey was conducted online.  

-ENDS-

Heleana Greeves

Group Financial and Corporate Communications

Notes to editors:

  • For information on how Aviva is helping our people, customers and communities impacted by COVID-19 visit: www.aviva.com/covid-19-our-response/
  • We exist to be with people when it really matters, throughout their lives. We have been taking care of people for more than 320 years, in line with our purpose of being ‘with you today, for a better tomorrow’. In 2020, we paid £30.6 billion in claims and benefits to our customers.
  • Aviva is invested in our people, our customers, our communities and our planet. In 2021, we announced our plan to become a Net Zero carbon emissions company by 2040, the first major insurance company in the world to do so. This plan means Net Zero carbon emissions from our investments by 2040; setting out a clear pathway to get there with a cut of 25% in the carbon intensity of our investments by 2025 and of 60% by 2030; and Net Zero carbon emissions from our own operations and supply chain by 2030. Aviva has been leading this agenda for decades: Aviva was the first international insurer to go operationally carbon neutral in 2006 and we are champions of renewable energy and energy storage at our offices, allowing us to achieve our 2030 carbon reduction target (70% reduction on 2010 levels) 10 years early. Find out more about our climate goals at www.aviva.com/climate-goals and our sustainability ambition at www.aviva.com/sustainability.
  • Aviva is a Living Wage and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at www.aviva.com/social-purpose
  • We are focused on the UK, Ireland and Canada where we have leading market positions and significant potential. We will invest for growth in these markets. We will also transform our performance and improve our efficiency. Our transformation will be underpinned by managing our balance sheet prudently, reducing debt and increasing our financial resilience. We also have strategic investments in Singapore, China and India.
  • At 30 June 2021, total Group assets under management at Aviva Group are £522 billion and our Solvency II shareholder capital surplus is £12 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
  • For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us
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