What matters most to you? What do you want to protect? What kind of future do you hope for?
Every one of our 33 million customers is different. Each one has their own priorities and concerns. We exist to help every one of them to protect what’s important and to rewrite their futures.
In 2018 we paid our customers £33 billion in claims and benefits.
Lisa's story - helping customers
Lisa from our Claims Assessment team in York takes calls from customers who need to make critical illness or death claims. She says:
In this video you can hear more from Lisa, and see how she and her colleagues help our customers:
Some customers just want to give you the information and get off the telephone. Other customers really need a phone hug and somebody on the other end of the phone to reassure them.
For over three hundred years, we have proved our ability to adapt to our customers’ changing needs. And with a strong balance sheet and £501 billion (as at 30 June 2019) of assets under management, our customers can be confident we will still be there for them long into the future.
We provide a wide range of insurance, protection, investment and savings products. In fact, the range of cover we provide is what makes Aviva different to other companies.
Aviva has a vital social purpose; we help people to handle life’s uncertainties with confidence. This purpose is becoming all the more important when one considers the growing pace of global change. Whether it is economic, political, technological or environmental challenge, our customers are facing unprecedented change in the way our societies work.
We are clear that it's our culture and the passion for helping our customers which sit at the heart of Aviva’s future success. This is how we will thrive and be there for our customers - not just today, but for decades to come.