Our customers

A heart-warming gift

Whitney's story

When Whitney’s car was broken into, she wasn’t so much concerned about the car. But she was heartbroken over what was stolen from the backseat.

Melanie in our auto claims team in Canada took the call from Whitney, our customer, in early December. Thieves had stolen $250 worth of gifts from the backseat of her car.

The gifts were wrapped ready to be donated to children and mothers fleeing domestic violence at Crossroads shelter in Moncton, Canada. Whitney was heartbroken.

Watch this short, heart-warming film to find out what Melanie did next:

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Being able to help a worthy organization like Crossroads for Women was a wonderful experience for our team this Christmas. I felt very emotional making that call to Whitney! We are lucky to have a creative problem-solver like Jamie MacKenzie for a Claims Leader. He is the one who helped me figure out a way to make all this happen.

Across Canada, colleagues like Melanie are committed to being there for our customers when they need us most - supporting our purpose to be with you today, for a better tomorrow.