A heart-warming gift
When Whitney’s car was broken into, she wasn’t so much concerned about the car. But she was heartbroken over what was stolen from the backseat.
Melanie in our auto claims team in Canada took the call from Whitney, our customer, in early December. Thieves had stolen $250 worth of gifts from the backseat of her car.
The gifts were wrapped ready to be donated to children and mothers fleeing domestic violence at Crossroads shelter in Moncton, Canada. Whitney was heartbroken.
Watch this short, heart-warming film to find out what Melanie did next:
Being able to help a worthy organization like Crossroads for Women was a wonderful experience for our team this Christmas. I felt very emotional making that call to Whitney! We are lucky to have a creative problem-solver like Jamie MacKenzie for a Claims Leader. He is the one who helped me figure out a way to make all this happen.
Across Canada, colleagues like Melanie are committed to being there for our customers when they need us most - supporting our purpose to be with you today, for a better tomorrow.
More customer stories
There when you need us
When Michelle’s home caught fire, everything was charred right down to the ground. Devastated, she called us.
Hailstones the size of ping pong balls
In June 2019, a violent hailstorm unleashed itself on the southeast of France.
Residents hadn’t seen anything like it
TV coverage brought home the enormity of October’s flooding on the Isle of Man.
Simply thank you for my son's birthday gifts
Mr W called us late on a Monday night. He'd been off work for over four months with Multiple Sclerosis.
£15 million fire at Battersea Arts Centre
When fire destroyed the Battersea Arts Centre (BAC), the roof and ornate 1893 Grand Hall fared the worst.