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Aviva partners with Tractable to bring the benefits of AI to motor claims

Man and woman sitting in car boot on snowy mountain
  • Aviva will use Tractable’s Artificial Intelligence (AI) to improve the efficiency and accuracy of repairs
  • The new technology will help Aviva meet its ambitious sustainability target of being a net zero company by 2040

Aviva, one of the largest insurers in the UK, has signed an agreement with Tractable to improve the accuracy and efficiency of UK motor claims by using artificial intelligence (AI). 

Tractable – a UK tech ‘unicorn’, or billion-dollar company – develops visual AI to aid in the repair of cars and homes by using photos to assess damage enabling the accurate calculation of repair costs within minutes. By implementing this AI to assist and guide engineers, Aviva will be able to quickly and accurately complete remote assessment of repair estimates and increase consistency of diagnosis, reducing the potential for errors which can add time to motor claims.

Aviva will roll out the technology across its entire UK repair network including Solus (Aviva’s exclusive chain of body work establishments), which handles tens of thousands of motor claims every year.

As well as accelerating claim reviews, the collaboration will also help Aviva achieve its sustainability ambition by making sure that parts which can be safely repaired are not needlessly replaced. 

Simon Smith, Managing Director, Solus, said: “Implementing Tractable’s AI into our motor claims will deliver multiple benefits. It will improve the accuracy of repair diagnostics across Aviva’s UK repair network, making the way in which we assess vehicle damage more efficient. This means we can get to work on fixing the vehicle and getting customers back on the road.

“It also helps us work towards our sustainability ambition of being a net zero company by 2040. Remotely identifying which parts can be repaired rather than replaced has a number of environmental benefits: we avoid the unnecessary journeys by an assessor to look at a claim in person; we prevent safe, working parts from going to landfill; and we reduce the volume of green or new parts that would need to be ordered and shipped in the first place.”

Alex Dalyac, founder and CEO of Tractable, said: “Tractable’s AI is built in the UK, and through it being applied at scale by Aviva – one of the country’s largest general insurers - we will help customers across the UK get back to normal more efficiently. In addition, by helping Aviva reduce the environmental impact of its repair work, its adoption has benefits for us all – Aviva customers, and non-customers alike.” 

-ENDS-

About Tractable

  • Tractable develops artificial intelligence (AI) for accident and disaster recovery. Founded in 2014, Tractable’s industry-leading AI solutions process more than $2 billion in vehicle repairs and purchases each year. Tractable’s AI is trusted by 25 of the world’s top 100 insurance carriers to help people and businesses repair, protect and transact cars and homes with greater speed, accuracy and efficiency.
  • To learn more about Tractable and schedule a demo, visit tractable.ai, or visit us on LinkedIn and Twitter.

Media Enquiries

Aviva - Pete Thain:
peter.thain@aviva.com
07387 234796

Tractable - Norval Scott:
norval@tractable.ai
07498 188002

Notes to editors:

  • We are the UK’s leading Insurance, Wealth & Retirement business and we operate in the UK, Ireland and Canada. We also have international investments in Singapore, China and India.
  • We help our 18.5 million customers make the most out of life, plan for the future, and have the confidence that if things go wrong we’ll be there to put it right. 
  • We have been taking care of people for 325 years, in line with our purpose of being ‘with you today, for a better tomorrow’. In 2021, we paid £30.2 billion in claims and benefits to our customers.
  • Aviva is a market leader in sustainability. In 2021, we announced our plan to become a Net Zero carbon emissions company by 2040, the first major insurance company in the world to do so. This plan means Net Zero carbon emissions from our investments by 2040; setting out a clear pathway to get there with a cut of 25% in the carbon intensity of our investments by 2025 and of 60% by 2030; and Net Zero carbon emissions from our own operations and supply chain by 2030.  Find out more about our climate goals at www.aviva.com/climate-goals and our sustainability ambition at www.aviva.com/sustainability.
  • Aviva is a Living Wage and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at https://www.aviva.com/about-us/our-people/
  • At 31 December 2021, total Group assets under management at Aviva Group are £401 billion and our Solvency II shareholder capital surplus is £13.1 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
  • For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us 
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