Our customers

Our purpose and values

Our purpose is to help people defy uncertainty.

The future can be uncertain.  No-one knows what’s round the corner - whether it’s a broken boiler, an unplanned stay in hospital, your child’s first day at university, or what your retirement has in store.  

We are here to help our customers defy uncertainty and look to the future with confidence, through every twist and turn of their lives.

Watch our film to see just how we do that. The calls you will hear in this film were among the more than 10 million we receive from our UK customers each year:

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