Bristol woman, and RAC resource planner, Susanne Sheppard, has won the company’s national Sales and Service Ambassador Award for 2011.
Bristol woman, and RAC resource planner, Susanne Sheppard, has won the company’s national Sales and Service Ambassador Award for 2011.
Susanne of North Bristol - and a long-standing RAC colleague of 21 years - was presented with her award at this year’s RAC Ambassador Awards held at the Motor Heritage Museum, Gaydon in Warwickshire on 26 March.
She was chosen from a shortlist of 16 colleagues based on her commitment, pride and passion in everything she does to keep the RAC Contact Centre running, ensuring that it is appropriately staffed at all times.
Following the awards, Susanne said: “I am proud every day to be an RAC colleague and being named Sales and Service Ambassador for 2011 is the cherry on the cake!”
Angela Seymour-Jackson, RAC managing director, said: “Over the years Susanne has experienced many changes within the centre and has a huge amount of knowledge. She treats the business like it is her own. I am so pleased that she has won this award as it is rightly deserved.”
Each month RAC acknowledges sales colleagues on its “Wall of Honour” based on their passion for selling, delivering high standards of customer service, motivation and innovation. The winner of the Sales and Service Ambassador Award is chosen from those individuals who appear on the Wall of Honour during the course of the year.
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RAC Press office contact: Vicki Burn on 01603 684224 / 07800 692909 or
Patrick Chester at Staniforth on 0161 919 8011
Notes to editors
About RAC
With around seven million customers, RAC is one of the UK's most progressive motoring organisations, providing services for both private and business motorists.
Whether it's roadside assistance, insurance, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information - RAC is able to meet motorists' needs.
RAC is committed to providing the very highest levels of service to its customers and has been ranked first for customer satisfaction by J.D. Power and Associates' UK Roadside Assistance Study for the last four years. RAC was also the top-named breakdown organisation in the July 2009, January 2010 and July 2010 half-yearly UK Customer Satisfaction Index from the Institute of Customer Service.
RAC awarded a Which? Best Buy for Breakdown Cover – August 2010
RAC Insurance has also been awarded the Best Overall Vehicle Insurance Provider 2010/11 by themoneypages.com
RAC is part of Aviva, the world's sixth largest* insurance group, serving 53 million customers across Europe, North America and Asia Pacific.
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*based on gross worldwide premiums at 31 December 2009