Customer and Sustainability Committee

Meet our Customer and Sustainability Committee


Assisting the Board in its oversight of customer and sustainability issues.

The main purpose of the Committee is to assist the Board in overseeing Aviva’s ambition to be a leading customer centric company; and  Aviva’s Sustainability Ambition, within the overarching context of One Aviva. 

The committee comprises independent Non-Executive Directors.


Shonaid Jemmett-Page (appointed 14 February 2022) (Chair)1
Jim McConville (appointed 01 December 2020)
Michael Mire (appointed 12 September 2013)
Pippa Lambert (appointed 1 January 2021)

1 Chair from 17 May 2022

The following officers normally attend, by invitation, all meetings of the committee:

  • Group Chair
  • Group CEO

Other members of senior management attended meetings by invitation, where appropriate, or to present reports.

Role and responsibilities

The key responsibilities of the committee are to:

  • Assist the Board in its oversight of customer and sustainability issues;
  • Evaluate progress on Aviva's ambition to be a leading customer-service-oriented company, including in our investments and innovation in customer experience; and
  • Review Aviva’s progress in bringing the power of the whole of Aviva to the benefit of our existing and future customers and our communities, as well as delivering on our Sustainability Ambition.

Read the full terms of reference for our Customer and Sustainability Committee (PDF 100 KB)

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