Aviva introduces app to help customers get flood ready

Leading insurer, Aviva, has introduced an app to existing customers who live in high risk flood areas to help them get ready for flooding in future.

As part of its ‘Be Informed, Prepared and Resilient’ campaign, Aviva is introducing the Resilico Connect app to home insurance customers whose homes have been identified as being at high risk of flooding. The app allows customers to sign up for flood alerts and provides practical advice to help protect homes and possessions. Resilico Connect, provided by Resilient Planit Ltd, also allows users to create a personalised flood plan directly on their smartphone so residents can take pre-emptive action to help protect their property.

The app has been launched as figures suggest that the risk of flooding is increasing. According to the Environment Agency, one in every four homes in England could be at risk from flooding by 2050,^[1] driven by an increase in extreme weather events due to climate change. 

Despite the risks, previous research shows that homeowners are unaware of the steps they can take to protect their homes, with less than a third (29%) knowing what they can do.^[3]

Jessica Swire, Head of Claims Sustainability at Aviva, says: “As figures suggest more homes could face a growing threat from flooding in future, it’s vital those at risk can access information that could help them to prepare. Effective flood preparation measures, such as moving high value or sentimental items upstairs, taking up rugs, and placing appliances on stilts, can all help to reduce the impact of a flood.

“Having a flood plan in place can help homeowners and residents to respond quickly in an emergency, take steps to reduce the impact of flooding, and to help recover from it. Signing up to receive flood warnings can buy time to move possessions and ensure that homeowners can get ready to help minimise any damage caused.”

A recent study from Aviva suggested that new homes in England face growing climate risk. Currently one in nine new homes built in the last three years is at medium or high risk of flooding, and 30% of new homes built in 2024 will be considered to be at some risk of flooding by 2050.^[2]

Data from the ABI reveals that the cost of domestic flood claims rose by 6% in 2025, reaching an average payout of £30,000, and, depending on the extent of the damage, can render a home uninhabitable for months, causing homeowners to move out into temporary accommodation while their home is restored.^[4]

Floodwater can also cause irreparable damage to vehicles. In 2025, 55% of flood-related motor claims resulted in the vehicle being completely written off and, for those that could be repaired, the average claim cost was £5,872^[5]. However, by being flood aware and making a plan in advance, customers may be able to move their car to higher ground before a flood arrives, helping to avoid more disruption.

Top tips to prepare for flooding:

1. Be informed: sign up for flood warnings. Check your flood risk and sign up to flood warnings in England, Scotland, and Wales. Remember that a property can be at risk of flooding, even if it is not located near a river or coast, so a flood warning may help to understand where the risk may be coming from.

2. Be prepared:

    a. Develop a flood plan. Apps like Resilico Connect can help homeowners to develop a bespoke flood plan from a smartphone and suggest actions and house maintenance measures that may help to reduce damage to your property or possessions. It can also provide real-time flood alerts.

    b. Prepare the property and move valuable items. Turn off gas, electricity, and water supplies. Move sentimental or valuable belongings upstairs or onto high shelves and store any important documents in waterproof, resealable bags. 

3. Be resilient: consider installing property flood resilience measures. Effective flood resilience measures, such as one-way valves on toilets, air brick covers and flood gates, can be installed for less than £1,000, and help to reduce the impact of a future flood. Aviva is a partner of Be Flood Ready, which provides information to homeowners about resilience measures. 

4. Check if your insurer is signed up to Flood Re’s Build Back Better scheme. The scheme provides homeowners who’ve been affected by flooding with property flood resilience measures. Aviva offers eligible homeowners, who’ve had a previous flood claim of £25,000 or more, with £10,000 of flood resilience measures to help protect their homes and reduce future flood damage.

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References:

^1. _{Environment Agency – National assessment of flood and coastal erosion risk in England 2024 [↑]}

^2. _{Proportion of new homes built in flood areas rises to one in nine - Aviva plc [↑]}

^3. _{Censuswide – research conducted among 2,022 UK consumers 31.07.2024 - 08.08.2024 [↑]}

^4. _{Adverse weather pushes property insurance payouts to £6.1 billion in 2025 | ABI [↑]}

^5. _{Aviva motor claims relating to flood from 2024 to 2025 [↑]}

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