Aviva Life Insurance, today announced that it has received ISO 9001:2008 certification for quality excellence.
- Certification accredited by BSI
- Testimony of Aviva’s commitment to quality-of-management standards.
Aviva Life Insurance, today announced that it has received ISO 9001:2008 certification for quality excellence. ISO 9001:2008 is an internationally recognized quality management system standard and Aviva Life Insurance is one of the few BSFI organizations in India to have achieved this milestone. This certification demonstrates Aviva’s commitment to meeting globally recognized management system requirements.
To qualify for ISO 9001:2008 certification, Aviva met rigorous standards in quality management system, management system documentation review, pre-audit, initial assessment and clearance of all non-conformities by Aviva India. The process which went on for about six months culminated in a comprehensive two-day registration audit by BSI.
Commenting on the achievement Mr T R Ramachandran, CEO and MD, Aviva India, said: "We are happy to achieve this accreditation and more importantly establish an internal focus and commitment to quality and of continuous improvement. It has been a great experience and we look forward to delight our customers even more in the future.”
Mr Snehil Gambhir, COO, Aviva India also commented: “We have analysed and enhanced multiple aspects of Aviva’s operations resulting in many improvements to both what we do and how we do it. I believe that we are now a more efficient and agile organization as a result of the quality journey we have embarked on."
ISO 9000 is a family of standards for quality management systems. ISO 9000 is maintained by ISO, the International Organization for Standardization and is administered by accreditation and certification bodies.
-ends-
Enquiries:
Media
Aviva India
Aditi Vij
+91 124 2709082
aditi.vij@avivaindia.com
Adfactors PR
Preeti Harkare
+91 965 4418182
preeti.harkare@adfactorspr.com
Shraddha Yawalkar
+91 992 0552245
shraddha.yawalkar@adfactorspr.com
Notes to editors:
- Aviva is the world’s sixth largest* insurance group, serving over 53 million customers across Europe, North America and Asia Pacific
- Aviva's main business activities are long-term savings, fund management and general insurance, with worldwide total sales of £47.1 billion and funds under management of £402 billion at 31 December 2010. We are the largest insurance services provider in the UK and one of the leading providers of life and pensions products in Europe.
- Aviva India is a joint venture between Dabur Group and Aviva Group. Current paid up capital amounts to Rs 2,004 crore. Dabur Group is the 74% shareholder while Aviva Group holds 26%. Aviva Group is a UK based insurance company and one of the world’s oldest insurance Groups, with a history dating back to 1696.
- Aviva’s products have been designed to provide customers flexibility, transparency and value for money. We address all lifecycle needs of a customer – savings, protection, investment and retirement.
- Aviva is the global bancassurance leader and in majority of our countries, bancassurance is the only distribution channel. In India too, we pioneered the concept of bancassurance.
- In the 2011 FTSE4Good index, Aviva is recognised as the top insurance company for corporate responsibility in the world, out of more than 100 other organisations in our sector. The Reputation Institute’s 2011 rankings, also place Aviva as the UK’s “most reputable” financial services company.
- Aviva is also keen to reach out to the underprivileged that have not had access to insurance so far. Through our association with BASIX (a micro financial institution) and other NGOs, we have been able to cover millions of lives.
- The Aviva media centre at www.aviva.com/media includes images, company and product information and a news release archive
- Follow us on facebook: www.facebook.com
* based on gross worldwide premiums at 31 December 2010