Aviva UK Health has further enhanced its reputation for clinical excellence with the appointment of a chief surgical officer and the creation of a specialist medical advisory board.
Aviva UK Health has further enhanced its reputation for clinical excellence with the appointment of a chief surgical officer and the creation of a specialist medical advisory board.
Mr Tom Dehn of the Royal Berkshire Hospital and a past Huntarian Professor of the Royal College of Surgeons, joins Aviva UK Health as chief surgical officer. He will be working closely with Dr Hugh Laing, Aviva UK Health’s chief medical officer to provide additional expertise and consultancy in surgical matters.
He joins experts from a wide range of specialties, who have been appointed to support Aviva’s specialist claims teams, contribute to its clinical strategy and provide expert opinion on medical advancements. The high profile board will include Prof Peter Johnson, a professor in clinical oncology, Dr Huon Gray, consultant cardiologist, Mr Neil Thomas, consultant orthopaedic surgeon and Dr Jonathan Fielden, consultant anaesthetist, as well as specialists in ophthalmology and radiotherapy.
In addition, Aviva has significantly expanded its claims management function to cover nine different specialties. These were introduced following the success of Aviva’s psychiatric case management, oncology and women’s health units all of which have proven to significantly improve the service offered to customers.
The six new teams follow the same proven formula, offering customers a dedicated point of contact throughout their claim. Claims assessors have been specially chosen for their empathetic approach, communications skills and expert knowledge in handling claims relating to the specific condition their team supports. The specialist teams include nurses and clinicians and work alongside charities such as MacMillan Cancer Support.
Aviva’s dedicated teams are now available for the following specialties:
- Orthopaedic
- Gastro-intestinal
- Urology
- Cardiac-thoracic
- Head and neck
- Dermatology and systemic disorders
- Musculoskeletal
- Oncology
- Psychiatric
- Women’s health.
Mandy Wrenn, head of PMI claims, said: "At Aviva we understand that giving customers access to teams that tailor their treatment plans to the individual’s personal needs, has a far better out-come for all parties. This has been clearly demonstrated through previous successes, such as the recent introduction of our Back-Up service delivered through our dedicated musculoskeletal team. We know that individuals recover quicker and employers benefit from reduced sickness absence costs, while our medical insurance claims costs - and therefore future premium increases - are controlled.
"We are extremely proud of our claims teams which have already delivered numerous benefits for our customers. The feedback we've received is absolutely fantastic and we’re delighted more of our customers can now benefit from this excellent breadth of knowledge.”
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For further information, please contact:
Amber Scott
Telephone: 02380 359383
E-mail: amber.scott@aviva.co.uk
Notes to editors:
About Back-Up
Developed with the UK’s leading professional rehabilitation provider HCML, Back-Up is an expert-led support and rehabilitation service that utilises evidence based medical guidelines for managing back and neck pain. A dedicated HCML case manager will conduct an in-depth assessment and offer practical and clinical advice and support. A personalised rehabilitation plan is then tailored to the employee’s individual needs.
Health and Wellbeing from Aviva
Established in 1990 as the healthcare arm of Norwich Union, Norwich Union Healthcare was re-branded to Aviva in 2009. We provide a range of private medical insurance, income protection, occupational health and group life products and services that cover over 2,400,000 lives. We are one of the largest providers of income protection, group life and private medical insurance in the UK.
Norwich Union Occupation Health, a sister company of Norwich Union Healthcare, was also re-branded to Aviva in 2009. Occupational Health provides occupational health solutions and services to a wide range of industry sectors. By utilising their large fleet of purpose built mobile clinics and approved medical centres, staffed by a team of experienced occupational physicians and nursing staff, the services are designed to meet the individual needs of clients.
Aviva Health UK Limited is authorised and regulated by the Financial Services Authority and is a member of the Association of British Insurers and the Financial Ombudsman Service.
Aviva’s news releases and a selection of images are available from Aviva’s internet press centre at www.aviva.com/media.
About Aviva
Aviva, the international savings, investments and insurance group, is the world’s fifth largest insurance group, serving 50 million customers across Europe, North America and Asia Pacific.
In the UK, Aviva is a leading provider of life, pensions, investment, general insurance and health products to more than 20 million customers. Aviva also provides roadside assistance through RAC. Products are distributed through a number of channels including IFAs, brokers, corporate partners and direct to customers via the internet.
Aviva's UK Insurance business has a market share of around 13%, making it the largest general insurer in the UK. The business is focused on insurance for individuals and small businesses.
Aviva's life and pensions business in the UK has a total market share of 11% and a top three position in its key markets of savings, protection, and annuities.
Aviva’s news releases and a selection of images are available from the internet press centre at www.aviva.com/media.