With the “Assistance Plus” pack, Aviva policyholders will be offered enhanced breakdown support.
With the “Assistance Plus” pack, Aviva policyholders will be offered enhanced breakdown support.
All Aviva car insurance policies automatically include road assistance that can be supplemented by optional covers, such as the “0 km” breakdown pack or All-Risks Comfort cover. The new “Assistance Plus” pack builds on this à la carte approach, with levels of cover adapted to the needs of the policyholder. The “Assistance Plus” pack is applicable from 0 km and improves or complements the amounts covered and the services offered by the other road assistance cover already offered by Aviva. In order to ensure the best protection for policyholders, the ceilings for towing and taxis are based on kilometres travelled, rather than cost.
Towing cover
Cover of up to €3,000 per year for towing a vehicle that has broken down, been involved in an accident or is unroadworthy following a theft or attempted theft is granted. The distance between the place where the vehicle was immobilised and the garage to which it is towed must not exceed 100 km.
Taxi cover
Return taxi fares are covered up to 50 km from the place where the vehicle was immobilised, to enable the policyholder to return home or go to a car hire company, hotel, station or airport.
Continuing the journey or returning home
Cover for the cost of continuing the journey or returning home can always be added to the “accommodation costs” item, provided in the policy.
Provision of a replacement vehicle, without towing condition
In the event that the vehicle is immobilised following an accident, fire, breakdown or attempted theft reported to the local police, the policyholder is provided with a replacement vehicle of an equivalent standard and size while his or her vehicle is being repaired, without towing condition.
Moreover, the vehicle replacement period has been increased to:
- Eight days following a breakdown,
- 21 days following an accident or fire,
- 40 days in the event of disappearance following the theft of your vehicle.
- Up to the value of €3,000.
The “Assistance Plus” pack is available from €3/month for customers who already have the “0 km” pack or All-Risks Comfort cover.
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Press contacts:
Aviva Assurances
Fanny Diéval
Telephone: +33 (0)1 7662 7967
E-mail: fanny_dieval@aviva.fr
HDL Communication for Aviva Assurances
Philippe Tréguer
Telephone: +33 (0)1 5865 0073
E-mail: ptreguer@hdlcom.com
Notes to editors:
About Aviva
With more than 300 years’ experience, Aviva is a global insurer of European origin: it is the leading provider of life insurance and pension products in Europe with substantial positions in other markets around the world, particularly in North America and Asia, making it the world's fifth largest insurance group based on gross worldwide premiums at 31 December 2007. Aviva's principal business activities are life insurance and long-term savings, fund management and general insurance, with total sales of €64.3 billion and €393 billion of assets under management at 31 December 2008.
With more than 180 years’ experience in France, Aviva is among the top ten players in the insurance market. Aviva France operates a balanced multi-distribution model based on a comprehensive range of products, mainly intended for individuals and SMEs. Some 900 general agents, 1,800 branch staff, 400 life insurance advisers, almost 900 wealth management advisers (Union Financière de France) and more than 1,000 active partner brokers are at the service of 3 million clients every day. Aviva has developed unique expertise in building effective partnerships for the benefit of its clients, particularly with AFER, the largest savings association in France, and the Crédit du Nord, Société Générale, Ford and Médéric groups. Specialising in unit-linked products, Aviva is recognised for the excellent performance of its long-term funds, the quality and innovation of its products, and solid commitment to its customers through its Good Advice approach. Aviva France is a socially responsible company and has developed initiatives that include reducing and neutralising its CO2 emissions, supporting more than 250 projects to help children and the elderly through the Aviva Foundation, and implementing an acclaimed diversity policy. The Aviva Group directly employs more than 4,700 staff in France.
At 31 December 2008, Aviva France reported consolidated sales of €6.0 billion and an IFRS-based net profit of €130 million. The company managed assets worth €69.6 billion at 31 December 2008.