Delta Lloyd introduces Direct Schadeherstel: settlement in kind for homeowner insurance claims.
Delta Lloyd introduces Direct Schadeherstel: settlement in kind for homeowner insurance claims. After the customer reports the damage to their insurance broker, the insurance broker contacts Delta Lloyd by telephone or in writing. An immediate start is then made on the repairs process. The financial settlement is performed directly with the damage repair companies and this is "just what the insurance broker ordered", because it allows them to offer customers the best possible service with the least possible rigmarole.
Delta Lloyd can draw on considerable experience with Direct Schadeherstel and now that the concept has proved its mettle, Delta Lloyd has decided to roll it out more widely.
How does Direct Schadeherstel work?
- The insurance broker notifies Delta Lloyd about the claim by telephone or in writing.
- Delta Lloyd and the insurance broker determine together whether the customer's claim qualifies for compensation under Direct Schadeherstel.
- The customer receives a telephone call from the claim processing manager, within one working day of the claim being reported to Delta Lloyd, to make an appointment to assess the damage involved in the claim.
- The claim processing manager contacts one or more damage repair specialists, depending on the type of claim. The damage is then repaired as quickly as possible.
- Once the damage has been repaired, a report is sent to Delta Lloyd. Delta Lloyd pays the costs directly to the damage repair specialist(s) brought in, based on this report and the policy coverage. This means that insurance brokers and their customers no longer need to worry about financial settlement of claims.
- Delta Lloyd has online access to the status of the claim over the period when the damage is being repaired.
Highly skilled damage repair specialists
Delta Lloyd has a partnership arrangement with CED Nomex BV, who coordinate all the work relating to the repair of the damage as quickly and as well as possible. This claim processing manager ensures that the damage is identified and that the repair work starts immediately afterwards. The repair work is performed by an extensive network of highly skilled damage repair specialists - from glass fitters to cleaning companies.
What claims qualify?
- Claims caused by fire (household and liability)
- The cause and circumstances of the claim are known and evident
- The claim is covered
- The amount of the claim is between €500 and €20,000
- The customer agrees to Direct Schadeherstel
- All the customer's premiums have been paid up in full
- There are no suspicions about the customer's claim conduct.
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For further information about Direct Schadeherstel:
Telephone: (020) 359 55
E-mail: dl_schade_wonen@deltalloyd.nl