La Paix, a subsidiary of Aviva France specialising in legal and tax protection insurance, announces the creation of a fourth division specialising in damage-only accidents.
La Paix, a subsidiary of Aviva France specialising in legal and tax protection insurance, announces the creation of a fourth division specialising in damage-only accidents. This strengthens La Paix's position as the pioneer of a new approach to management centred on paperless communication and the use of the telephone as the main negotiating tool.
La Paix first took the initiative in this area with the launch of "Résolution Express", a management system designed to speed up the resolution of disputes. On the strength of its good results in terms of both resolution periods (under six weeks) and quality of service (a 98% success rate for out-of-court settlements), La Paix has decided to set up a new division.
By creating the "Résolution Express" system and the "Damage-only accident" division, La Paix hopes to speed up the settlement of its claims significantly, thus improving customer satisfaction.
Specialising in damage-only accidents, this division will support the existing three divisions, "Accidental bodily injury", "Property" and "Consumer". This division will only handle disputes relating to damage-only accidents, using paperless communication where possible: telephone, e-mail, fax or text message. These tools enable significant time-savings to be made, thereby reducing the amount of paper documents sent. The follow-up procedures for such cases will also be quicker and a new management dynamic will be implemented.
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Press contacts:
Estelle Joubert - Aviva France
Telephone: 01 76 62 57 86
E-mail: estelle_joubert@aviva.fr
Agnès Busson - La Paix
Telephone: 01 76 62 45 16
E-mail: agnes_busson@aviva.fr
Notes to editors:
About La Paix
Specialising in legal and tax protection, La Paix is the fifth largest insurer in France. Its products are distributed partly through Aviva's network of general agents (70%), partly through Eurofil (8%) and partly through its network of partners (22%), including Sogessur, Gras Savoye and Crédit du Nord. In 2006 its turnover was 37.246 million euros. La Paix offers its customers 3 comprehensive services: legal helpline, legal assistance in case of a dispute and cover of legal expenses. Each year, La Paix answers more than 150,000 calls and handles 22,000 disputes with an 88% success rate for cases settled out of court.
About Aviva
Aviva is the top life and long-terms savings insurer in Europe and occupies a strong position in other markets throughout the world. Aviva was the 5th largest insurer worldwide based on gross premiums as at 31 December 2005. Aviva is involved in three main areas, life assurance and long-term savings, fund management and general insurance. With more than 150 years' experience in France, Aviva is among the top ten players in the insurance market. Aviva France is distinguished by a balanced multidistribution model which has proved itself: 875 general agents, 1,800 agency staff, 400 life advisers, more than 1,000 brokers, partners (Union Financière in France and Médéric). Aviva France's partners also include AFER, the leading association of savers in France, and the Crédit du Nord Group. Specialising in unit-linked products, Aviva is well-known for the performance of its long-term funds and its strong commitment to its customers through its Good advice approach. Aviva has more than 3,200 employees. As at 31 December 2006, Aviva France recorded a consolidated turnover of €6.4 billion, a consolidated operating profit of €689 million (based on intrinsic value - EEV/IFRS norms) and managed assets worth €72.9 billion.