RAC’s Audi contact centre has been recognised as a centre of excellence by the Customer Contact Association (CCA).
RAC’s Audi contact centre has been recognised as a centre of excellence by the Customer Contact Association (CCA).
Following a two-day assessment, the contact centre – responsible for Audi customer services; support for technicians within Audi dealerships and roadside assistance under the Audi manufacturer scheme – was awarded the CCA accreditation: standard framework of best practice for third party and managed relationships (outsourcing).
In operation for the past decade, RAC’s Audi contact centre was judged on various criteria, including customer focus, operational effectiveness, staff recruitment and retention, training and development and compliance with regulations and legislation.
Alistair McMillan, Audi centre manager at RAC, says: “With contact centres often getting bad press, achieving this accreditation shows that it’s still possible to attain the highest standards of customer service and satisfaction for customers and colleagues.
“For our customers, this accolade shows that they are dealing with a top quality organisation and, for staff, it cements our position as being employers of choice.”
RAC’s Audi contact centre employs 140 different people and is one of the largest dedicated centres within the company.
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For more information:
RAC Press office contact
Jon Day 01603 209287/ 07800 690555
Staniforth
Jon Clements on 0161 919 8495/ 07989 414486
Notes to editors:
About RAC
With around seven million members, RAC is one of the UK's most progressive motoring organizations, providing services for both private and business motorists. Whether it's roadside assistance, windscreen repair and replacement, learning to drive, vehicle inspections and checks, legal and financial services or up-to-the-minute traffic and travel information - RAC is able to meet motorists’ needs. RAC incorporates BSM, RAC Auto Windscreens, RAC Direct Insurance and HPI.
Aviva bought RAC in May 2005. The acquisition brings together RAC's powerful brand and customer base with the expertise and leading position in motor insurance of Norwich Union Insurance (part of Aviva). Norwich Union is the UK's largest insurer, insuring one in seven motor vehicles and with a market share of around 14%.
RAC’s news releases and a selection of images are available from the internet press centre at www.racnews.co.uk.