Brokers will be able to manage their customers’ policies on-line thanks to a new Norwich Union business-to- business website.
Brokers will be able to manage their customers’ policies on-line thanks to a new Norwich Union business-to-business website.
e-broking will give brokers direct access to Norwich Union’s policy administration system for personal lines business over the internet. Brokers will be able to manage their Norwich Union policies on-line via the company’s dedicated website.
With this new technology, brokers will be able to:
- View the status of policies on-line
- Make mid-term adjustments to existing policies
- Obtain quotes and new business for household products
- Print policy documents in their own office
- Order product documentation and stationery on-line
- View the latest Norwich Union news and product information
Ken Wallace, intermediary business director at Norwich Union Insurance, said: “Norwich Union is leading the market by pioneering new and better ways for brokers to do business with us.
“e-broking puts brokers in control, enabling them to operate more efficiently and provide an instant, slick service to their customers – at a convenient time for them and without having to pick up the phone.”
Norwich Union will continue to develop and support existing technology solutions such as full-cycle EDI, but believes the new breed of web-based technology will provide brokers with a complete menu of e-trading capabilities.
Comparative quote facilities supported by full-cycle EDI are now the market norm for private motor business. However, for products not supported by full-cycle EDI at the moment - or policies issued before full-cycle came to the market - direct access to Norwich Union’s policy administration system enables brokers to provide an instant service to their customers.
Wallace added: “E-broking is evolution not revolution, and is an opportunity to maximise and build on the investment that most brokers have already made in internet technology.”
Norwich Union research shows that 75 per cent of brokers have internet access so would potentially benefit from this new system, which is straightforward to learn and use. Brokers using e-broking will have access to on-line training and a support team at the end of a phone to answer their queries.
The new system will take time to roll out as access for each user will have to be password secure. Broker feedback from the pilot has been very positive and future feedback will determine when new services and benefits will be delivered.
Press contact:
Jenny Chapman or Liz Kennett at Norwich Union on 08703 66 68 64 or 66 68 63
Notes to Editors:
- Norwich Union is the UK’s largest insurer. In general insurance it is more than 1.5 times the size of its nearest competitor, and has a 19 per cent share of the market.
- It has a focus on insurance for individuals and small businesses. It insures:
- one in five households
- one in five motor vehicles
- more than 700,000 businesses
- Norwich Union products are available through a variety of distribution channels including brokers, corporate partners such as banks and building societies, and Norwich Union Direct.
- Norwich Union’s news releases are available on this internet site
- A selection of images is available from the CGNU Newscast site at www.newscast.co.uk
- An ISDN line is available for broadcast interviews
- Norwich Union Insurance Limited Registered in England Number 99122 Registered Office 8 Surrey Street Norwich NR1 3NG
- Member of the CGNU Group of companies and of the General Insurance Standards Council
For all life & pensions media enquiries 08703 66 68 73
For all other media enquiries 08703 66 68 68