Managing your shares - frequently asked questions
American depositary receipt holders
You can buy and sell Aviva ADRs through any broker licensed to buy and sell US securities.
For any ADR related enquiries, you may contact Citibank Shareholder Services.
Aviva plc ordinary shareholders should contact their local broker to deposit their ordinary shares at Citibank London for ADR issuance.
Registered ADR holders can access their account online.
Alternatively Aviva plc registered ADR holders can contact Citibank Shareholder Services. Aviva plc ADR holders holding shares via a bank, a broker or nominee account (in book-entry format) should contact their brokers for information on their holding.
If you are a registered holder, please contact Citibank Shareholder Services.
You can also inform Citibank of your change of address by e-mailing them at firstname.lastname@example.org. Alternatively, you can complete the form found on your latest account statement and return it to the address on the statement.
If your certificate is lost, stolen or destroyed please notify Citibank immediately so that a stop transfer can be placed on the certificate. Citibank will send you the necessary forms for a replacement certificate to be issued to you. There is a charge of approximately 3% of the market value of the shares (minimum fee of $20) for a replacement certificate. This is necessary in order to purchase the replacement indemnity bond.
You can obtain information on your account such as your balance or the status of a dividend cheque by calling Citibank Shareholder Services.
Computershare are Citibank’s transfer agent. Information on how to gift or transfer your ADRs can be found under the “Frequently Asked Questions” section of the Computershare website. The “Frequently Asked Questions” section is located under the “Transferring Stock” menu, where you will find the requirements to transfer your shares. You can also contact Citibank Shareholder Services.