Managing your shares - frequently asked questions
How can I buy or sell shares?
As an ordinary shareholder, you can use any bank, building society or stockbroker offering a share dealing facility for UK listed shares in order to buy or sell Aviva shares. The commission charged by different organisations will vary.
For further information on the share dealing facility provided by our Registrar, Computershare, please visit the share dealing page. If you hold your shares in the Aviva Share Account, you are required to use the Aviva Share Account Share Dealing Facility in accordance with the Aviva Share Account terms and conditions (PDF).
What is Capital Gains Tax?
Capital Gains Tax is the tax paid on any profit or gain made by selling a chargeable asset (e.g. shares) for more than it was bought. Aviva plc is unable to advise individuals on matters of Capital Gains Tax. Please consult an independent financial adviser.
What is a registrar?
A registrar is a person or organisation that keeps a record of a company’s shareholders and other related information such as dividend payment dates.
Registrars are increasingly offering online services to meet the demands of companies and shareholders for efficient communication. Aviva's Registrar is Computershare.
How do I change my personal details on my shareholding?
Change of address
You can change your address online by visiting the Computershare Investor Centre and registering for online services.
Alternatively, contact Aviva’s Registrar, Computershare .
Change of name
For your name to be changed on the share register please send Computershare an original of your marriage certificate or your change of name deed (these documents will be returned to you once processed).
If you hold an insurance policy with Aviva, please contact us separately to change your policy name/address.
If you need to write to Computershare, please quote your Computershare Shareholder Reference Number which begins with a C, I or G and can be found on most Computershare correspondence.
How can I confirm the number of shares that I hold?
You can view your Aviva shareholdings online by visiting the Computershare Investor Centre and registering for online shareholder services. Alternatively, please contact Computershare, to request confirmation of your holdings in Aviva.
How can I transfer ownership of my shares to someone else?
For certificated holdings please contact Computershare to obtain a personalised stock transfer form, which you will need to complete and return with your share certificate.
How do I register the death of a shareholder?
If the shares were held solely in the name of the deceased, Computershare will require a copy of the death certificate and either probate or letters of administration. The name of the legal personal representative will then be added to the register. The shares can be sold by the personal representative, or a stock transfer form can be submitted so that the shares are registered in the name of the deceased’s beneficiary.
If the shareholding was held jointly, on receipt of a copy of the death certificate, Computershare will remove the name of the deceased from the shareholding. The shares will then be registered in the name(s) of the surviving holder(s) and the relevant share certificates will be amended to reflect this.
If the value of the estate in the deceased’s sole name is below certain limits the death can be registered using the Registrar’s small estates procedure. Details of the current limits and the procedure involved can be obtained from Computershare .
For further information or advice please contact Computershare.
What do I do if I lose my share certificate?
You may obtain a replacement share certificate by calling our Registrar, Computershare
A fee to cover administration costs and an indemnity charge will be made for this service. Please visit investorcentre.co.uk/faq for up to date details of the fees charged by Computershare. After receiving a replacement share certificate, you may wish to transfer your shares into the Aviva Share Account.
If your shares are held on your behalf in the Aviva Share Account and you have lost your Statement of Shareholding, a new statement will be issued online on the Computershare Investor Centre once every quarter. You will also receive an annual summary in March/April each year.
If you need a statement more quickly, you can obtain a replacement by calling Computershare. There will be a fee for this service.
You can also view your current shareholding by visiting the Computershare Investor Centre and registering for online shareholder services.
Share certificates in historical companies
As a result of various mergers, name changes and acquisitions, you may have in your possession various share certificates for our legacy companies. The position with these is as follows:
- Commercial Union Assurance Company - still valid
- Commercial Union – still valid
- CGU – still valid
- CGNU – still valid
- Friends Life Group Limited - share certificates were replaced with Aviva share certificates at the time of the acquision of Friends Life Group Limited by Aviva on 10 April 2015.
- Friends Provident – on 2 November 2009 Friends Provident was acquired by Resolution for 79.4 pence per share. On this date, all Friends Provident shares were either cashed out (i.e. shareholders received a cash sum paid by cheque in respect of their holdings) or converted into Resolution shares.
- General Accident – General Accident ordinary shares were replaced by CGU shares on acceptance of the merger offer from Commercial Union. General Accident preference share certificates are still valid.
- Norwich Union – share certificates were automatically replaced with CGNU share certificates at the time of the merger with CGU.
- Resolution Limited – Resolution changed its name to Friends Life Group Limited on 8 May 2014 - share certificates were replaced with Aviva share certificates at the time of the acquision of Friends Life Group Limited by Aviva on 10 April 2015.
What happened to my F&C Asset Management Plc shares?
In July 2009, Friends Provident demerged the majority stake it had owned in F&C Asset Management plc since 2004 by distributing the F&C shares to its own shareholders. Following the demerger, F&C Asset Management plc shareholders were entitled to receive 1 share in F&C for every 10 shares they held in Friends Provident on 2 July 2009 in addition to the Friends Provident shares already held.
I’m a former Friends Provident shareholder, which share registrar should I contact?
All unclaimed Friends Provident shareholder funds are held directly by Computershare or Equiniti (the former registrar of Friends Provident). Please contact Computershare to request confirmation of your holding. Computershare will either assist you or direct you to Equiniti depending on where your funds are held. Either Computershare or Equiniti will be able to arrange the re-issue of any outstanding funds which may be due to you although there may be a charge for replacement cheques.
American depositary receipt holders
You can buy and sell Aviva ADRs through any broker licensed to buy and sell US securities.
For any ADR related enquiries, you may contact Citibank Shareholder Services.
Aviva plc ordinary shareholders should contact their local broker to deposit their ordinary shares at Citibank London for ADR issuance.
Registered ADR holders can access their account online.
Alternatively Aviva plc registered ADR holders can contact Citibank Shareholder Services. Aviva plc ADR holders holding shares via a bank, a broker or nominee account (in book-entry format) should contact their brokers for information on their holding.
If you are a registered holder, please contact Citibank Shareholder Services.
You can also inform Citibank of your change of address by e-mailing them at firstname.lastname@example.org. Alternatively, you can complete the form found on your latest account statement and return it to the address on the statement.
If your certificate is lost, stolen or destroyed please notify Citibank immediately so that a stop transfer can be placed on the certificate. Citibank will send you the necessary forms for a replacement certificate to be issued to you. There is a charge of approximately 3% of the market value of the shares (minimum fee of $20) for a replacement certificate. This is necessary in order to purchase the replacement indemnity bond.
You can obtain information on your account such as your balance or the status of a dividend cheque by calling Citibank Shareholder Services.
Computershare are Citibank’s transfer agent. Information on how to gift or transfer your ADRs can be found under the “Frequently Asked Questions” section of the Computershare website. The “Frequently Asked Questions” section is located under the “Transferring Stock” menu, where you will find the requirements to transfer your shares. You can also contact Citibank Shareholder Services.