Hundreds of call centre staff at Norwich Union have just embarked on a project to trial a range of new flexible working initiatives in Sheffield, Norwich and Glasgow. This project has been made possible through the Department of Trade and Industry (DTI) work-life balance challenge fund which has awarded Norwich Union £50,000 to develop the project.
Hundreds of call centre staff at Norwich Union have just embarked on a project to trial a range of new flexible working initiatives in Sheffield, Norwich and Glasgow. This project has been made possible through the Department of Trade and Industry (DTI) work-life balance challenge fund which has awarded Norwich Union Ł50,000 to develop the project.
Norwich Union is a large, multi-site organisation and is looking to identify and promote better ways of working which will benefit employees, customers and the business. These sites have been chosen for the pilot as they are major customer facing environments.
The aim of the pilot is to embrace work-life balance as an opportunity to gain more feedback from people and to create priorities with more of an emphasis on achieving a better balance between work and home. The key objectives are to develop a better working culture, improve customer satisfaction and to attract and retain the best people.
Specialist employee consultants, RightCoutts, have been appointed to support Norwich Union in developing and implementing work-life balance policies and practices.
Nick Holmes of Norwich Union said: 'More and more people are trying to combine work with family life. The aim of this project is to identify more flexible ways of working which will benefit everyone involved and will help us to become an employer of choice.'
Press office contacts
Out of hours
James Evans, Norwich Union 08703 66 68 78, 07790 487105
Louise Goffee, Norwich Union 08703 66 68 70, 07810 057362
Ian Beggs, Norwich Union 08703 66 68 71, 07790 487533
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Notes to Editors:
- 78% of women with school children work outside the home (Source : DTI 2000)
- 49% of lone mothers are now in work, 28% part time and 21% full time. (Source : ONS 2001)
- 68% of lone fathers are in employment, 11% part time and 57% full time (Source : ONS 2001)
Norwich Union is the UK's largest insurer. It is the UK's largest provider of life, pensions and investment products and one of the leading IFA providers. IFAs provide around 75% of the company's long-term savings business.
Norwich Union has strategic alliances with 20 building societies and other leading UK brand names including Tesco Personal Finance and The Royal Bank of Scotland Group.
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Norwich Union Life Services Limited represents only the Norwich Union Marketing Group, members of which are regulated by the Financial Services Authority, for life assurance, pensions and investments.