Customers are demanding clear, transparent, easy-to-understand products from insurers at low cost.
- Purpose of simplification: transparency, simplicity and low costs for customer
- First step in refining of strategy; substantial boost to sharing programme
- New organisational structure to result in greater efficiency and improved collaboration
- Reduction in number of directors; simplified reporting lines
- Appointments of managing directors
- Appointments of directors of corporate functions.
Customers are demanding clear, transparent, easy-to-understand products from insurers at low cost. To meet this demand, Delta Lloyd Group needs to transform its organisation and the way in which it serves its customers. Processes, systems and communications must be drastically simplified if the organisation is to become more customer-focused and effective.
The first step in this transformation involves substantially simplifying the organisation, as explained in today's press release on the results of Delta Lloyd Group for the first half of 2010. The top-level structure of the organisation will consequently change on 1 January 2011. The simplification is wholly in line with the sharing programme that was set up some time ago to concentrate similar activities, as far as possible, at one place in the organisation, in order to share knowledge and systems, save costs and improve service.
The key points in the simplification of the Dutch organisation are:
- New commercial Division to be responsible for marketing and sales of the Dutch insurance and banking activities of Delta Lloyd and OHRA
- Operational insurance activities (administration, processing) to be placed in a Life Insurance Division and a General Insurance Division; number of risk bearers to be reduced from 12 to five (compared to 2008)
- Commercial and operational banking and insurance activities to be separated
- ABN AMRO Insurance joint venture to retain its current position in the Group
- Merging of corporate functions at group level (reduction from 13 to seven)
- Number of directors to be reduced from 52 to 32
- Organisational changes to take effect on 1 January 2011.
The new structure will help simplify the organisation and improve the customer focus by separating commercial and operational insurance and banking activities and reducing the number of direct reports to the executive board. Through the combination of insurance activities the new structure will also make a major contribution to achieving the sharing objectives. Detailed information on the organisational structure will be published in mid-September, including names of all the directors to be appointed.
Appoinments
The new top-level structure of Delta Lloyd Group will comprise seven business lines in the Netherlands, as well as Delta Lloyd Life Belgium and Delta Lloyd Germany. Each business line will be headed by a managing director.
Managing directors
R (Robert) Otto (1967), currently chairman of OHRA, will become managing director of the commercial division, which is responsible for all commercial, marketing and sales activities in the Netherlands.
L M (Leon) van Riet (1964), currently director Group IT at Delta Lloyd Group, will become managing director of Delta Lloyd Life, the division comprising all the operational life insurance activities in the Netherlands.
E (Edwin) Grutterink (1967), currently director Group HRM at Delta Lloyd Group, will become managing director of Delta Lloyd General, the division comprising all the operational general insurance activities in the Netherlands.
P O M (Peter) Heemskerk (1963) will become chief information officer and managing director of IT/facilities, the division comprising all activities in the areas of IT, procurement and facility management services in the Netherlands. Peter joined Delta Lloyd Group on 1 July 2010 and was a partner at Accenture and interim manager before that.
J A (Jan) van Autreve (1973), currently COO at Delta Lloyd Life in Belgium, has become managing director of Delta Lloyd Life, starting 1 August 2010.
Management in the other business lines will remain unchanged. I M A (Ingrid) de Graaf (1969) will remain the managing director responsible for the ABN AMRO Insurance joint venture, while J L (Joost) Melis (1966) will remain managing director of Delta Lloyd Bank and be responsible for banking activities in the Netherlands and Belgium. A H (Alex) Otto (1959) will remain chief investment officer and the managing director responsible for Delta Lloyd Asset Management, while C W (Christof) Göldi (1959) will continue as managing director responsible for Delta Lloyd in Germany.
The corporate functions will be restructured into a more compact organisation, with the number of direct reports to the executive board being reduced from 13 to seven.
E W (Liesbeth) Galesloot-Vaal (1962), currently director group legal at Delta Lloyd Group, will become director of HRM, legal & business development.
A J (Aartjan) Paauw AAG (1964), currently CFO at Delta Lloyd Insurance, will become director group finance & control (including group tax).
T A P M (Theo) Berg AAG (1966), will remain director group actuarial & risk management and is nominated chief risk officer.
Management in all other corporate functions will remain unchanged. B (Boudewijn) van der Woerd (1950) will remain director of group audit, J H (Jos) Motzheim (1960) will continue to be director of group integrity, D S (David) Brilleslijper (1965) will remain director of corporate communications (including investor relations) and N (Nita) Studen-Kiliaan (1954) will continue as director of corporate development.
All appointments are subject to regulatory approval and advice from the Central Works Council.
For further information please contact:
Delta Lloyd Group
Media relations +31 (0) 20 594 44 88
Investor relations +31 (0) 20 594 96 93
About Delta Lloyd Group
Delta Lloyd Group is a financial services provider offering life insurance, general insurance, asset management and banking products and services. Delta Lloyd Group's target markets are the Netherlands and Belgium. The Group operates primarily under the brand names of Delta Lloyd, OHRA and ABN AMRO Insurance in the Netherlands, and under the Delta Lloyd brand name in Belgium. Delta Lloyd Group has 6,100 permanent staff and is listed on NYSE Euronext Amsterdam.