Our customers

Hailstones the size of ping pong balls

In June 2019, a violent hailstorm unleashed itself on the southeast of France. Hailstones the size of ping pong balls and high-speed winds wrecked buildings and crops and put livestock at risk.

Image of the fire at the Battersea Arts Centre

The hailstorm led to record numbers of claims. Reporting from the Drôme region where the storm hit worst, Alain Boyer, an agricultural inspector for over 30 years, said:

“This is without doubt the event with the largest number of agricultural claims I have ever had to deal with. It’s similar to the floods of the Rhône and Gard rivers in 2002 and 2003.”

Videos shared on social networks showed car windscreens cracking with the impact of the giant hailstones.

Roofing image
Crushed fruit crops

News reports described how hailstones pounded through trees, crushing fruit crops ready to be harvested.

Alain recalls how “the roof of one customer’s 200 square meter sheep barn was destroyed”. Farmers feared for the wellbeing of their farmland, animals, homes and livelihoods.

Close to our customers

We deployed our team to the Drôme region as quickly as possible, so they could see the damage first-hand and meet with customers.

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Being there, on the ground, is essential.

Farms, roads and homes in and around the town of Romans-sur-Isère were heavily affected. Several roofs were completely destroyed.

We dispatched extra people, including hail experts, to support our team responsible for Romans-sur-Isère.

Exceptional measures

Due to the scale of the emergency, we put exceptional measures in place to speed up claims for customers and help protect their livelihoods. 


 claims made in total

A huge number to process quickly. But we adapted, we deployed more people, we made quick decisions. We helped our customers start to put their lives back together after the storm.