Blue, the Hong Kong digital insurance joint venture owned by Aviva, Hillhouse and Tencent opens today.
Blue, the Hong Kong digital insurance joint venture owned by Aviva plc. (“Aviva”), Hillhouse Capital (“Hillhouse”) and Tencent Holdings Limited (“Tencent”), opens today. Blue (www.blue.com.hk) plans to shake up Hong Kong’s insurance market with zero commission, easy-to-use, digital insurance.
From today, Hong Kong customers will be able to buy term life and critical illness products directly online. This is a significant change in a market which until now has been dominated by intermediaries. As the first digital life insurance company in Hong Kong, Blue provides customers with an easy-to-use, zero commission, online insurance platform. Blue is suited for customers who want to take charge of their own insurance protection and have flexibility to adjust their insurance plans according to changing needs.
Blue combines Aviva's insurance and digital expertise with Hillhouse's investment management capabilities and Tencent's technology, distribution and customer base.
The Hong Kong insurance market is one of Asia's largest and fastest growing, with annual gross insurance premium growth of 20% in 2016. It also presents a major opportunity to grow direct and digital sales, which currently account for less than 1% of all life insurance sales in Hong Kong.*
We are redefining insurance in Hong Kong. Simple products. No paperwork. No commissions. Hongkongers are incredibly mobile and tech-savvy, yet the insurance market has been among the most traditional in Asia. Until now. Our new digital life insurance brand in Hong Kong, Blue, will offer insurance that customers can buy directly from their mobile phones, without the intermediaries – and the commissions.
Charles Hung, Chief Executive Officer of Blue, said:
"Our purpose at Blue is to make people's lives easy by providing simple, flexible insurance solutions that come with zero commission. By removing the complexity from insurance, we are able to unlock exceptional value for customers. We encourage customers to take charge of their protection as we believe that they know their needs best."
Blue offers a digital experience throughout the entire insurance journey, with hassle-free engagement for customers at every step. It cuts out complicated processes and lengthy paperwork, and charges no commission as customers interact with Blue directly. It brings customers a new way of getting protection based on three fundamental principles:
Simple products and procedures that are easy to understand and follow
Blue offers an easy to use digital process that requires no paperwork. Customers will only have to answer three simple health assessment questions online to get the cover they need.
The product offerings from Blue are simple and easy to understand, focusing on customers’ core needs and risks that they care about the most. With simple terms, customers can easily understand what will or will not be covered in each policy.
Flexibility that accommodates changes in people’s lives
Blue provides an easy to use online journey for customers to purchase insurance anytime, anywhere in Hong Kong. Given life’s unexpected twists and turns, insurance needs can shift quickly. Blue offers customers exceptional flexibility and convenience to adjust their protection plans to suit their changing needs. This includes adjusting the protection amount, protection period, and payment period – with no penalties.
Extraordinary value with zero commission to maximise the benefit to customers
Blue maximises value for customers by charging no commission. Combined with an efficient digital platform, Blue is able to offer affordable plans.
Blue is the trade name of Aviva Life Insurance Company Limited, a joint venture between Aviva, Hillhouse and Tencent. The agreement to set up a digital insurer in Hong Kong was announced in 2017 and the joint venture transaction received approval from the Insurance Authority of Hong Kong in 2018.
*According to the Hong Kong Insurance Association
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Notes to editors:
- For information on how Aviva is helping our people, customers and communities impacted by COVID-19 visit: www.aviva.com/covid-19-our-response/
- We exist to be with people when it really matters, throughout their lives – to help them make the most of life. We have been taking care of people for more than 320 years, in line with our purpose of being ‘with you today, for a better tomorrow’.
- In 2019, we paid £33.2 billion in claims and benefits on behalf of our 33.4 million customers.
- Aviva is invested in our people, our customers, our communities and our planet. We were the first international insurer to go operationally carbon neutral in 2006, we have invested £6bn in green assets since 2015 and we are a member of the UN Net Zero Asset Owner Alliance.
- Aviva is a Living Wage and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at www.aviva.com/social-purpose
- We will focus on the UK, Ireland and Canada where we have leading market positions and significant potential. We will invest for growth in these markets. Our international businesses in Europe and Asia will be managed for long-term shareholder value. We will also transform our performance and improve our efficiency. Our transformation will be underpinned by managing our balance sheet prudently, reducing debt and increasing our financial resilience.
- Total group assets under management at Aviva group are £522 billion (HY20) and our Solvency II capital surplus is £11.8 billion (Q320). Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
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- Tencent is a leading Internet value-added services provider in China. It operates two social platforms, namely QQ and WeChat, with monthly active user bases of over 800 million and over one billion respectively. Tencent's social platforms link users to a rich digital content catalogue including games, video, music and books.
- Hillhouse is a firm of investors and executives with extensive experience in building businesses that last.