Our business

Launch of goodwill payment scheme

Aviva plc and General Accident plc are announcing today that the discretionary goodwill payment scheme for eligible preference shareholders is now open for claims.

As announced on 30 April 2018, Aviva is offering a discretionary goodwill payment scheme to shareholders who sold preference shares* in the period from 8 to 22 March 2018 (inclusive) at a share price that was lower than the price that the preference shares returned to following our announcement on 23 March 2018 (“the Scheme”).

The Scheme is intended to put those shareholders in the same financial position they would have been in had they sold their preference shares following the 23 March announcement, rather than the announcement made by Aviva on 8 March 2018. 

Aviva has appointed KPMG LLP (“KPMG”) as an independent administrator of the Scheme. The full terms and conditions of the Scheme and instructions for making a claim, together with updated frequently asked questions, are available on the KPMG website at: www.kpmg.co.uk/aviva-scheme.

KPMG is also in the process of contacting all registered holders who have been identified as entering into a sale of preference shares during the period from 8 to 22 March 2018 (inclusive) notifying them of the launch of the Scheme. If the registered holder was not the beneficial owner of the preference shares, and therefore is not the party that is eligible to make the claim in the Scheme, they have been requested to pass on the information regarding the launch of the Scheme to their underlying clients.

If you are eligible and wish to participate in the Scheme, you must complete and submit a claim form to KPMG by no later than 31 January 2019. If you have given authority to your broker for them to submit your claim on your behalf (as part of the broker-facilitated process we commenced on 1 June 2018), then you do not need to submit a claim directly to KPMG and instead should await further correspondence from your broker. 

KPMG has established a dedicated helpline to assist any parties with queries in relation to the Scheme on:

UK Freephone: 0808 169 7987

International: +44 (0) 203 805 2559

(Open 0900 – 1700hrs Monday to Friday, excluding UK public holidays)

All other information remains as set out in our announcement of 30 April 2018.

*Preference shares issued by Aviva plc and General Accident plc (a member of the Aviva Group)




Nigel Prideaux
+44 (0)20 7662 0215

Andrew Reid
+44 (0)20 7662 3131

Sarah Swailes
+44 (0)20 7662 6700


Chris Esson
+44 (0)20 7662 8115

Diane Michelberger
+44 (0)20 7662 0911

Notes to editors:

  • We are the UK’s leading Insurance, Wealth & Retirement business and we operate in the UK, Ireland and Canada. We also have international investments in Singapore, China and India.
  • We help our 18.5 million customers make the most out of life, plan for the future, and have the confidence that if things go wrong we’ll be there to put it right.
  • We have been taking care of people for 325 years, in line with our purpose of being ‘with you today, for a better tomorrow’. In 2021, we paid £30.2 billion in claims and benefits to our customers. 
  • Aviva is a market leader in sustainability. In 2021, we announced our plan to become a Net Zero carbon emissions company by 2040, the first major insurance company in the world to do so. This plan means Net Zero carbon emissions from our investments by 2040; setting out a clear pathway to get there with a cut of 25% in the carbon intensity of our investments by 2025 and of 60% by 2030; and Net Zero carbon emissions from our own operations and supply chain by 2030.  Find out more about our climate goals at www.aviva.com/climate-goals and our sustainability ambition at www.aviva.com/sustainability.
  • Aviva is a Living Wage and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at https://www.aviva.com/about-us/our-people/
  • As at 30 June 2022, total Group assets under management at Aviva Group are £353 billion and our Solvency II shareholder capital surplus is £10.3 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
  • For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us
  • The Aviva newsroom at www.aviva.com/newsroom includes links to our spokespeople images,  podcasts, research reports and our news release archive. Sign up to get the latest news from Aviva by email. 
  • You can follow us on:
  • For the latest corporate films from around our business, subscribe to our YouTube channel: www.youtube.com/user/aviva