- Almost half (45%)1 of motorists have ‘botched’ a car repair or maintenance job that then needed professional help to fix
- Average mistake sets drivers back £803, with those in the North East having to pay the most at £1,050
- Analysis over the last decade shows a shift in DIY repairs, with the majority (97%) now fixing or maintaining their car, compared to 75% of motorists ten years ago2
Almost half of motorists (45%)1 have botched a car repair or maintenance job - costing £803 on average to fix - despite half (50%) doing so in order to save money, new research reveals.
According to Aviva research, those in the North East say they have paid the most to fix a repair or maintenance gone wrong at £1,050 on average - more than double that of those in Wales who say they have paid the least at £478. The three most common - and costly - mistakes include checking and topping up fluids (22%), replacing the car battery (21%) and replacing a broken interior component such as a door handle or seatbelt (20%).
When looking at the vehicle type, the data reveals that the majority of hybrid and electric vehicle owners have attempted a repair or maintenance job in the last year, at 97% and 96% respectively2. Those with hybrid cars admit to paying £998 to correct a mistake gone wrong, with electric vehicle owners saying they paid the most at £1,279.
When looking more closely at the data, the majority of motorists (97%) now fix or maintain their car themselves, compared to three quarters (75%) 10 years ago, indicating a shift in consumer behaviour when it comes to car ownership.
This shift could be explained by motorists having more access to resources for information, with almost half (47%) feeling confident about fixing their car on their own. In fact, just over half (51%) turn to video-sharing platforms for repair and maintenance tips, followed by websites and blogs (32%) and social media (19%).
Despite making costly mistakes, the majority (80%) of motorists say they are likely to continue doing car repairs or maintenance3.
Hazel Johnson, Director of Motor Claims at Aviva, comments: “Our data shows that the majority of drivers have tried to repair or maintain their car themselves, which could be partly due to the breadth of advice available at their fingertips, as well as the desire to cut costs.
“While motorists are understandably trying to save money, repairing or maintaining your car incorrectly can be a costly mistake to make – especially if you heavily rely on your car. If you’re ever unsure, it’s always best to seek professional help in order to avoid paying potentially hundreds of pounds to correct a DIY repair gone wrong.”
Research conducted by Censuswide on behalf of Aviva with 1,000 respondents who own or have access to a car and have ever attempted car maintenance/repairs on their own (17+) between 28.07.23 - 07.08.23.
1 Yes, more than once and yes,once combined
2 Statistic found by looking at which motorists had selected ‘N/A – have not done any repairs/maintenance within this time period’ and subtracting this from the overall total of respondents.
3 Statistic found by combining motorists who said ‘definitely’ and ‘probably’.
Notes to editors:
- We are one of the UK’s leading Insurance, Wealth & Retirement businesses and we operate in the UK, Ireland and Canada. We also have international investments in India and China.
- We help our 18.7 million customers make the most out of life, plan for the future, and have the confidence that if things go wrong we’ll be there to put it right.
- We have been taking care of people for more than 325 years, in line with our purpose of being ‘with you today, for a better tomorrow’. In 2022, we paid £23.2 billion in claims and benefits to our customers.
- Aviva is a market leader in sustainability. In 2021, we announced our ambition to become Net Zero by 2040, the first major insurance company in the world to do so. This plan means Net Zero carbon emissions from our investments by 2040; setting out a clear pathway to get there with a cut of 25% in the carbon intensity of our investments by 2025 and of 60% by 2030; and Net Zero carbon emissions from our own operations and supply chain by 2030. Find out more about our climate goals at www.aviva.com/climate-goals and our sustainability ambition and action at www.aviva.com/sustainability
- While we are working towards our sustainability ambitions, we acknowledge that we have relationships with businesses and existing assets that may be associated with significant emissions. More information can be found at https://www.aviva.com/sustainability/climate/
- Aviva is a Living Wage, Living Pensions and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at https://www.aviva.com/about-us/our-people/
- As at 30 June 2023, total Group assets under management at Aviva Group were £358 billion and our estimated Solvency II shareholder capital surplus was £7.8 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
- For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us
- The Aviva newsroom at www.aviva.com/newsroom includes links to our spokespeople images, podcasts, research reports and our news release archive. Sign up to get the latest news from Aviva by email.
- You can follow us on:
- For the latest corporate films from around our business, subscribe to our YouTube channel: www.youtube.com/user/aviva