Aviva, its employees and general agents join in the suffering of families of the victims following the flooding which occurred in the Var region of southern France during the night of 16 June 2010.
Aviva, its employees and general agents join in the suffering of families of the victims following the flooding which occurred in the Var region of southern France during the night of 16 June 2010.
Aviva France, true to its policy of providing good advice and getting closer to its customers, is fully committed to providing the necessary aid for victims of the recent flooding. Group companies Aviva Assurances and Eurofil have already streamlined and simplified the processing and settlement of customer claims.
Even before a state of emergency could be declared, Aviva Assurances, through its network of 900 general agents in France, and Eurofil, which specialises in direct insurance by phone:
- Extended the normal claim deadlines by five or 10 days until 31 July
- Began accepting claims in any format
- Began making advance payments, via its general agents and remote advisers, depending on requirements and circumstances, giving special priority to those most in need as a result of the flooding, and focusing particularly on the issue of re-housing
- Will take into account the circumstances of affected customers if they are temporarily unable to pay insurance premiums on time.
Aviva Assurances customers can contact their general agent or Aviva Assistance on the following numbers: 0 825 804 848 or 01 42 80 48 48.
Eurofil customers should call:
- 0800 037 380 to make a claim
- 01 47 14 15 15 for Eurofil assistance.
Aviva Assurances and Eurofil will remain alert to specific cases and will be sympathetic to claims made by customers in particularly difficult circumstances.
Customers can find useful information about how to claim for damage, what protective measures they can take and how to obtain swift compensation on the website www.aviva.fr.
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Press officers:
Estelle Joubert
Telephone: +33 (0)1 76 62 57 86
E-mail: estelle_joubert@aviva.fr
Jérémy Bellais (HDL Communication)
Telephone: +33 (0)1 58 65 00 70
E-mail: jbellais@hdlcom.com
Notes to editors:
About Aviva
Aviva is the world’s fifth-largest insurance group*, with more than 53 million customers across Europe, North America and the Asia-Pacific region. Aviva’s principal business activities are: life insurance and long-term savings, fund management and general insurance. As at 31 December 2009, Aviva had a total turnover of €51.3 billion, with €426 billion of assets under management.
Aviva is the largest insurer in the United Kingdom and one of the leading providers of life insurance and pension products in Europe.
The Aviva media centre at www.aviva.com/media contains images and all the press releases and product information for the Aviva group. Videos are available at www.aviva.com/media/b-roll-library/. You can follow Aviva on Twitter at: www.twitter.com/avivaplc.
With more than 180 years’ experience in France, Aviva is among the top ten players in the insurance market. Aviva France has a solid and profitable multi-distribution model based on a comprehensive range of products, mainly intended for consumers and SMEs. Some 900 insurance agents, 1,800 branch staff, 400 life insurance advisers, almost 900 wealth management advisers (Union Financière de France) and more than 1,000 active partner brokers are on hand to serve three million customers every day.
Aviva has developed unique expertise in building effective partnerships for the benefit of its clients, particularly with AFER, the largest savings association in France, and the Crédit du Nord, Société Générale and Ford groups. Specialising in unit-linked products, Aviva is recognised for the excellent performance of its long-term funds, the quality and innovation of its products, and solid commitment to its customers through its Good Advice approach.
Aviva France is a socially responsible company and has developed initiatives that include reducing and neutralising its CO2 emissions, supporting more than 250 projects to help children and the elderly through the Aviva Foundation, and implementing an acclaimed diversity policy.
The Aviva Group directly employs more than 4,700 staff in France.
As at 31 December 2009, Aviva France reported consolidated sales of €6.7 billion and an IFRS-based net profit of €390 million. The company had €77.4 billion of assets under management as at 31 December 2009.
* Based on gross worldwide premiums at 31 December 2008.