Aviva DigiCare+ offers unlimited GP access to individual protection customers and their families

Aviva is introducing changes to the DigiCare+ app services on its individual protection policies sold direct and through advisers, to include unlimited digital GP appointments for the whole family.

Digital GP appointments will be available 24-hours a day and seven days a week, replacing the current limit of three appointments per year between 8am and 8pm. This significant extension of the service means families can now access medical advice whenever they need it and take preventative steps to manage their health.^[1]

In addition, Aviva is expanding its mental health, bereavement and nutrition support, with appointment allowances increased from six to eight sessions per year for each of the services, offering more time with wellbeing specialists.^[2]

A new personal training service will be introduced to support physical wellbeing. Customers will be able to access up to eight online consultations a year^[2], where a personal trainer will assess their fitness, aspirations and challenges, before developing a bespoke fitness training programme that can be accessed digitally.

Meanwhile, the finger-prick annual health check and digital follow-up appointment with a clinician will be available for £39.95 through the app.  Although previously offered at no additional cost, this change maintains access to an affordable and comprehensive health check for the policyholder, whilst providing unlimited 24/7 digital GP access for the whole family, as the benefit most valued by customers and advisers^[3].

Fran Bruce, Managing Director of Protection at Aviva, said: “Aviva’s latest enhancements to DigiCare+ on our individual protection policies reflect our commitment to supporting our customers and their families with accessible, round-the-clock healthcare and wellbeing services. Unlimited digital GP appointments, now available 24/7, means customers and family members can get medical advice whenever they need it.

“We are also delighted to expand our mental health, bereavement and nutrition support, along with adding a new personal trainer offering, to further support our customers with wellbeing and prevention.

“While the Annual Health Check will now carry a small cost, this change helps ensure we are providing a really high-quality added-value benefit, with extended value to all customers and family members through unlimited access to a digital GP service.”

The changes to services will be effective from 29 January 2026.

-ends-

References:

_{The Aviva DigiCare+ app provided by Square Health and its services are non-contractual benefits that Aviva can change or withdraw at any time. Terms and conditions and residency restrictions may apply.}

^1. _{Digital GP appointments through the Aviva DigiCare+ app are now unlimited for the policyholder, partner/spouse, and children (up to age 18, or 21 if in full-time education). Appointments are available 24/7, 365 days a year. [↑]}

^2. _{The eight sessions for each of the Nutrition, Mental Health, Bereavement Counselling and newly added Personal Training benefit, are shareable between the policyholder, their partner or spouse, and children. [↑]}

^3. _{Internal customer data from the Aviva Smart Health app, and external adviser insight from the NMG Consulting tracker, highlight that a digital GP service is the highest-ranked service demand from customers and advisers. [↑]}

Enquiries: