Aviva’s ‘Find and Combine’ service reconnects customers with nearly £565 million in lost pensions

With National Pension Tracing Day taking place when the clocks go back on Sunday 26th October, Aviva is encouraging savers to act and reconnect with pensions they may have lost track of over the years.

The scale of the issue is growing. According to research conducted by the PPI for the ABI and Pensions UK^[1], there are now 3.3 million lost pension pots in the UK, worth a combined £31.1 billion. The average lost pot is valued at £9,470, rising to £13,620 among those aged 55–75.

Aviva’s ‘Find and Combine’ service, which launched in April 2024, gives customers a personalised online pension report to help them decide their next steps - whether that’s consolidation or seeking financial advice. There’s no obligation to transfer any pensions found.

To date, Aviva has received almost 62,000 applications, successfully tracked down over 46,300 pensions worth over half a billion (£565 million), with an average value of £14,000. The largest single pension that has been found is worth almost £1 million.

Importantly, 1 in 50 (2%) of the checked pensions had valuable or safeguarded benefits - such as protected tax-free sums, loyalty bonuses or life assurance - that could have been lost through unverified consolidation.

Sam Nixon, Director of Aviva Wealth, said: “It’s easy to lose track of pensions, especially when you’ve changed jobs or moved house. But the good news is that this money doesn’t disappear - it’s still yours, and it could make a real difference to your retirement.

“Our ‘Find and Combine’ service is designed to take the hassle out of pension tracing. With just a few details and ten minutes of your time, we do the legwork - finding lost pensions, checking for valuable benefits, and presenting everything in a clear, easy-to-understand report.

“With National Pension Tracing Day just around the corner, and an extra hour to play with on Sunday, now is the perfect time to take stock of your finances. Reconnecting with your pensions is a simple step that could have a big impact on your financial future.”

The benefits of pension consolidation

Aviva research^[2] from 2024 found that, while 74% of people consider consolidating their pensions, only 30% proceed with consolidation – often because they fear making mistakes or losing money. One in five (21%) don’t feel confident enough to do it themselves, and 22% don’t know how.

‘Find and Combine’ simplifies the process by presenting all the information in one dashboard, allowing customers to make informed decisions.

The service uses Machine Learning and Artificial Intelligence to locate lost pensions, interpret provider responses, and present the data in a clear and accessible format. If information is missing, the system automatically follows up to ensure completeness.

Sam Nixon adds: “Every pension counts. Whether it’s £1,000 or £100,000, it’s part of your future. Taking a few minutes today to reconnect with your lost savings could be one of the most valuable things you do this year.”

Ends

References:

^1. _{Brits missing £31.1bn in unclaimed pension pots | Pensions UK – Research conducted by the PPI for the ABI and Pensions UK led Pension Attention campaign [↑]}

^2. _{Research carried out for Aviva by Sparkler and YouGov in 2024 [↑]}

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