Aviva plc Q3 2023 Trading Update

Continued capital-light growth momentum and delivery across our diversified Group

Strong and resilient capital position. Outlook for capital returns unchanged

Guidance reaffirmed for 5-7% operating profit growth in 2023. On track to exceed Group medium-term targets

General Insurance

Protection & Health



Solvency II






GWP +13%1

Sales2 +23%

Net flows, 6%3 of opening AuM

Sales2 +2%

Shareholder cover ratio

9M22: £7.2bn

9M22: £268m

9M22: 6%3

9M22: £4.3bn

HY 23: 202%

Amanda Blanc, Group Chief Executive Officer, said:

“Aviva has delivered nine months of strong growth. We have clear trading momentum, driven by our uniquely diversified business, as well as our leading positions in growing markets.

“We have continued to expand our capital-light businesses, which now make up over half of our portfolio. We see significant opportunities to generate further higher return, capital-light growth in the future as we prioritise these segments.

“General Insurance premiums grew 13%, reflecting the strength of our operations in the UK, Canada, and Ireland, across both commercial and personal lines. Our workplace pensions business continues to shine, with flows up 26% on the back of over 350 new corporate customers, and higher auto enrolment contributions due to wage inflation. Health sales are also buoyant, up 56%.

"Customers are our number one focus, and we helped them with claims following wildfires, hail and flooding in Canada. Also, after storms Babet and Ciarán in the UK we've had teams on the ground helping our customers, arranging repairs to damaged properties and providing alternative accommodation.

“Aviva’s prospects are very positive. We expect to beat our medium-term financial targets and, in line with previous guidance, grow operating profit by 5-7% this year, despite higher weather-related claims.

"I am extremely confident that Aviva will continue to deliver more for shareholders, and we reiterate our guidance for a total dividend of c.33.4p for 2023, and further regular and sustainable returns of surplus capital.”

Continued capital-light growth momentum

  • General Insurance gross written premiums (GWP) up 13% at constant currency to £8.0bn. UK&I GWP up 15% and Canadian GWP up 11% at constant currency, both driven by strong rate, new business volumes and retention.
  • Group undiscounted combined operating ratio (COR) was 96.3% (9M224: 94.2%), reflecting the impact of Q3 wildfires and other adverse weather in Canada, offset by continued rate increases and disciplined underwriting. On a discounted basis the Group COR was 92.5% (9M224: 93.1%).
  • Protection & Health sales2, were up 23% with strong growth in Individual Protection, and in Health which was supported by higher corporate new business.
  • Wealth net flows of £6.4bn represented 6%3 of opening assets under management, but were 9% lower than 9M22 due to the impact of the challenging market volatility on Platform. Workplace net flows were up 26% to £5.1bn (9M22: £4.1bn) driven by strong new business and the impact of wage inflation.
  • Retirement sales2, were up 2% with higher BPA and Individual Annuity volumes. Year-to-date BPA volumes are c.£5.5bn as at the date of this update.
  • Q3 YTD baseline controllable costs5 of £2.0bn were down 1% versus 9M22. This reflects our strong focus on cost efficiency in an inflationary environment. We remain on track to deliver our £750m cost reduction target this year, a year earlier than planned.

Further good progress on strategic delivery

  • In September we announced the exit of our Singapore joint venture for a total consideration of c.£850m6. This further simplifies the Group's geographic footprint following the successful international disposal programme completed in 2021. The sale is expected to close in Q1 2024.
  • We also announced the acquisition of AIG's UK protection business for £460m6. This will accelerate Aviva's growth in the attractive UK protection market and continue our progress in repositioning the Group towards capital-light growth.
  • The acquisition, which is expected to close in H1 2024, will broaden distribution, add over 2.5m customers across individual and group protection, and deliver significant capital and expense synergies.
  • At our 'In Focus' investor and analyst briefing in October we set out how Wealth is central to Aviva’s strategy and plays a critical role in the Group. The wealth market presents significant opportunities for Aviva to generate sustainable, capital-light growth, and we have an ambition to reach at least £250bn in assets and at least £280m in operating profit7 per annum in five years’ time.

Strong solvency and liquidity positions

  • Estimated Solvency II shareholder cover ratio remains strong at 200% (HY23: 202%).
  • The movement in the quarter was primarily driven by positive total capital generation, more than offset by the interim dividend. The sale of Singapore (+c.8pp) and acquisition of AIG's UK protection business (-c.5pp) will be reflected in our solvency position on their respective closing.
  • Pro forma Solvency II debt leverage ratio of 30.6% (HY23 pro forma: 30.3%).
  • Centre liquidity (October 2023) remains strong at £1.5bn (July 2023: £1.6bn) and is after repayment of the senior notes that matured in October, marking the conclusion of our deleveraging programme.
  • The Group's shareholder asset portfolio remains defensively positioned and continues to perform well. Further detail is provided on page 5 of the third quarter trading update announcement, available for download below.

Confident outlook reiterated

  • Our continued momentum and consistent delivery reinforces our confidence in the Group's prospects, financial targets and outlook.
  • We remain on track to exceed the Group's medium-term targets. We expect to beat our own funds generation (£1.5bn p.a. by 2024) and cash remittances (>£5.4bn cumulative 2022-24) targets, and to deliver our target of £750m gross cost reduction by 2024 one year early.
  • Since the end of Q3, the UK has been impacted by Storms Babet and Ciarán. Our focus during and after these events has been on helping our affected customers. We currently estimate that year-to-date weather-related claims across the Group, including these two recent UK storms, are within our annual long-term average (LTA) weather assumption, which is c.4pp of the undiscounted COR.
  • Our 2023 guidance for 5-7% growth in operating profit7 from £1,350m in 2022 remains unchanged, subject to normalised weather conditions for the remainder of the year.
  • We remain committed to delivering for shareholders. Consistent with previous guidance, we expect to pay a total dividend of c.£915m or c.33.4p for 2023, with low-to-mid single-digit growth in the cash cost of the dividend thereafter.
  • Under our capital framework, which remains unchanged, surplus capital is available for reinvestment in the business, bolt-on M&A and/or additional returns to shareholders. We continue to anticipate further regular and sustainable returns of surplus capital.

Download our third quarter 2023 trading update announcement PDF (170KB)

Listen to our third quarter 2023 trading update for investors and analysts

1. Constant currency

2. Sales for Protection & Health refers to Annual Premium Equivalent (APE). Sales for Retirement refers to Present Value of New Business Premiums (PVNBP). Sales or premiums for General Insurance refer to gross written premiums (GWP). APE, PVNBP and GWP are Alternative Performance Measures (APMs) and further information can be found in the 'Other information' section of the Half Year Report 2023.

3. Net flows annualised as a percentage of opening assets under management.

4. Comparatives have been restated for changes in COR following adoption of IFRS 17.

5. Baseline controllable costs exclude strategic investment, cost reduction implementation, IFRS 17 and other costs not included in the 2018 baseline.

6. Subject to customary closing conditions, including regulatory approvals.

7. Reference to operating profit represents Group adjusted operating profit, on IFRS 17 basis, as published in the Half Year Report 2023. Operating profit is a non-GAAP APM and is not bound by the requirements of IFRS. Further details of this measure are included in the 'Other information' section of the Half Year Report 2023. 



Rupert Taylor Rea
+44 (0)7385 494 440

Michael O'Hara
 +44(0)7387 234 388


Andrew Reid 
+44 (0)7800 694 276

Sarah Swailes
+44 (0)7800 694 859

Marion Fischer
+44 (0)7800 693 219

Notes to editors:

  • All figures have been translated at average exchange rates applying for the period, with the exception of the capital position which is translated at the closing rates on 30 September 2023. The average rates employed in this announcement are 1 euro = £0.87 (Q3 2022: 1 euro = £0.85) and CAD$1 = £0.60 (Q3 2022: CAD$1 = £0.62). Where percentage movements are quoted on a constant currency basis, this is calculated by applying year to date average exchange rates to prior period.
  • Growth rates in this announcement have been provided in sterling terms unless stated otherwise.
  • All percentages, including currency movements, are calculated on unrounded numbers so minor rounding differences may exist.
  • Throughout this trading update we use a range of financial metrics to measure our performance and financial strength. These metrics include Alternative Performance Measures (APMs), which are non-GAAP measures that are not bound by the requirements of IFRS and Solvency II. A complete list and further guidance in respect of the APMs used by the Group can be found in the 'Other information' section of the Half Year Report 2023.
  • We are the UK's leading Insurance, Wealth & Retirement business and we operate in the UK, Ireland and Canada. We also have international investments in India, China and Singapore.
  • We help our 18.7 million customers make the most out of life, plan for the future, and have the confidence that if things go wrong we’ll be there to put it right.
  • We have been taking care of people for more than 325 years, in line with our purpose of being ‘with you today, for a better tomorrow’. In 2022, we paid £23.2 billion in claims and benefits to our customers.
  • In 2021, we announced our ambition to become Net Zero by 2040, the first major insurance company in the world to do so. We are aiming to have a cut of 25% in the carbon intensity of our investments by 2025 and of 60% by 2030; and Net Zero carbon emissions from our own operations and supply chain by 2030. While we are working towards our sustainability ambitions, we acknowledge that we have relationships with businesses and existing assets that may be associated with significant emissions. Find out more about our climate goals at www.aviva.com/climate-goals and our sustainability ambition and action at www.aviva.com/sustainability
  • Aviva is a Living Wage and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at www.aviva.com/about-us/our-people
  • As at 30 June 2023, total Group assets under management at Aviva Group were £358 billion and our Estimated Solvency II shareholder capital surplus as at 30 September 2023 was £7.6 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
  • For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us

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