With a new regulatory regime starting in 2013, now is a good time to think about how to build on the strengths on the current system and help more people benefit from insurance and savings.
With a new regulatory regime starting in 2013, now is a good time to think about how to build on the strengths on the current system and help more people benefit from insurance and savings. Trevor Matthews, executive director, developed markets at Aviva, was invited to give a key note speech on behalf of the insurance industry at a conference on conduct regulation.
Trevor focuses on the social value that insurance provides, by helping people save for the future and support people in touch times. The industry has taken steps to improve customer outcomes in the last few years, and the FSA's 'Treating Customers Fairly' initiative has been very successful. More can be done however, to extend access to straightforward products to the millions who need it.