Aviva has received the Premium Brand certificate and the Customer Friendly Company award.
Aviva has received the Premium Brand certificate and the Customer Friendly Company award.
The Aviva brand, which has been operating in Poland for a year now, has been named one of 21 Premium Brands. Polish customers have been familiar with a lot of these brands for many years, such as Danone or PKO Bank Polski. The Premium Brand certificate is awarded based on independent consumer research carried out by Millward Brown SMG/KRC. The results were announced on 16 June.
The "Customer Friendly Company" award is given out by the Management Observatory Foundation following an independent audit. This assesses the customer service procedures and tools used and evaluates customer service at Aviva branches and the results of a customer satisfaction survey. Aviva is the first insurance and investment company to receive this award.
"These prizes show that we are keeping our promises to our customers. We treat them as individuals - we respect who they are and what they need, and they value the knowledge of our advisers and the quality of our services. Aviva's awards also demonstrate the success and effectiveness of our rebranding campaign which started last year. It was extremely important to integrate the customer service departments before introducing the Aviva brand, to simplify procedures and to ensure faster payment of compensation," says Dominika Kraśko-Białek, vice-president of the Aviva group in Poland.
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Information:
Bohdan Białorucki, press officer
Telephone: (22) 557 43 41 / 501 781 140
E-mail: bohdan.bialorucki@aviva.pl
Grzegorz Mathea
Telephone: (22) 557 43 70
E-mail: grzegorz.mathea@aviva.pl
Notes to editors:
Aviva is the fifth largest insurance group in the world and the market leader in the United Kingdom. The group operates in 28 countries on four continents, serving close to 50 million customers and achieving revenues of £50 billion with assets under management of £380 billion.
Aviva has been operating in Poland since 1992 (up to May 2009 as Commercial Union). It is a pioneer of modern life insurance products and a world leader in terms of retirement funds. It also offers investment products, property insurance for companies and individual customers, group life insurance and employee’s pension plans. Additional information: www.aviva.pl, www.avivainvestors.pl, www.aviva.com.