RAC’s success at providing industry leading customer service to its members when they breakdown was recognised and rewarded at the recent National Customer Service Awards.
RAC’s success at providing industry leading customer service to its members when they breakdown was recognised and rewarded at the recent National Customer Service Awards.
Employees working both at the roadside and the RAC Service Delivery centre in Birmingham, scooped awards at the London event.
The Birmingham-based Customer Care Team won the award for the 'Customer Service Complaints Team of the Year' having demonstrated such a positive attitude towards complaints and excellent teamwork, when helping RAC members.
The RAC patrol team based in Cambridge – characterised by their familiar orange rescue vehicles – won the award for 'Front-Line Customer Service Team of the Year', based on a superlative level of customer service and teamwork when helping RAC members who have broken down at the roadside.
The RAC Commercial Assistance team – which serves the commercial vehicle market - received a commendation in the Customer Service Contact Centre of the Year Award.
On an individual basis, RAC’s Customer Service Ambassador of the Year, Rachel Duffield, was a finalist in the ICS Front-Line Customer Service Professional of the Year award.
RAC managing director Debbie Hewitt says: “We’re enjoying a third year running of customer service awards, which is a significant testament to the hard work and commitment of RAC colleagues who provide a fantastic service to our members when they call us for assistance.”
RAC won the SOCAP Award for Innovation in Customer Service in 2005 and the Best Use of Technology in Customer Service in 2004.
-ends-
RAC Press office contact:
Adam Cracknell on 01603 684916 or 07800 699517
Notes to editors
About RAC
- With around seven million members, RAC is one of the UK's most progressive motoring organizations, providing services for both private and business motorists. Whether it's roadside assistance, windscreen repair and replacement, learning to drive, vehicle inspections and checks, legal and financial services or up-to-the-minute traffic and travel information - RAC is able to meet motorists’ needs. RAC incorporates BSM, RAC Auto Windscreens, RAC Direct Insurance and HPI.
- Aviva bought RAC last year. The acquisition brings together RAC's powerful brand and customer base with the expertise and leading position in motor insurance of Norwich Union Insurance (part of Aviva). Norwich Union is the UK's largest insurer, insuring one in seven motor vehicles and with a market share of around 14 per cent.