EV drivers take charge of their plans this summer

• Two thirds of drivers have waited over ten minutes before they can charge their EV 

• The average wait time at public EV chargers is 22 minutes

• Over four in five EV drivers check for the availability of chargers on their driving route before deciding where to book UK holidays or short breaks

New research from Direct Line motor insurance1 reveals that the vast majority of electric vehicle (EV) drivers are facing significant challenges with public charging infrastructure. The study found that two thirds of EV drivers (66 per cent) have been known to wait over 10 minutes at public charging stations in the past year due to lack of availability. 

On average, EV drivers reported a 22-minute wait at public chargers before they can start charging, potentially disrupting daily schedules and adding unexpected delays to commutes, outings, and trips. Some drivers reported wait times of up to two hours in some cases. 

The source of driver exasperation at public charging stations varies, with 74 per cent of EV drivers reporting that charging spots were blocked by cars that were not even using the chargers, while 63 per cent found that public charging points were not working, for example because the charger itself was broken (50 per cent of cases) or because the cable had been stolen (18 per cent).

These issues are leading to changes in driving behaviour nationwide. Whilst over four in five (82 per cent) EV drivers have installed a home charging point – a significant investment both financially and in terms of home modifications – they still rely on public charging for longer trips such as holidays and weekend breaks. 

When selecting destinations for staycation trips, the research found that before deciding where to go, 88 per cent check for the availability of chargers at their destination or accommodation, while 83 per cent now check for the availability of chargers on their driving route. The need to charge on longer journeys is crucial, so it is perhaps not surprising that eight in ten drivers (80 per cent) look for destinations that would allow them to get there without needing to recharge en-route – emphasising how charging infrastructure has become central to travel planning for EV owners. 

Matt Pernet, Head of Direct Line Motor Insurance, said: “Reliable and accessible charging is crucial for confidence and convenience among EV drivers. These findings highlight the impact of public charging infrastructure on electric vehicle owners.

“The summer holidays are well underway, and these statistics show how many people would have planned their route based on the need to charge their vehicle. For EV drivers, being prepared is crucial: plan your route, find where the charging facilities are, and consider where they may be busiest. Avoiding certain times of day could also be a consideration.”

- ENDS -

Notes to Editors 

1. The research was conducted by Censuswide, among a sample of 1,000 UK electric vehicle (EV) drivers (17+). The data was collected between 23.07.2025-28.07.2025. Censuswide abides by and employs members of the Market Research Society and follows the MRS code of conduct and ESOMAR principles. Censuswide is also a member of the British Polling Council.

For further information, please contact:

Direct Line

Email : Pressoffice@directlinegroup.co.uk 

About Direct Line 

Started in 1985, Direct Line became the first UK insurance company to use the telephone as its main channel of communication. It provides motor, home and pet insurance cover direct to customers by phone or on-line and is part of the Aviva Group.

Customers can find out more about Direct Line products or get a quote by calling 0345 246 3761 or visiting