Direct Line home plus customers benefit from increased protection against o2 customer details leak

O2 customers concerned that they may have been affected by the O2 data leak should remain vigilant and be aware that they may be at increased risk of scams and phone phishing attacks (fishing for sensitive, personal information). Direct Line home plus customers have access to an Identity and Online Fraud Assistance service that helps to protect against such threats. Further information can be found at 

Stuart Curson, head of home insurance at Direct Line, comments: “Direct Line home insurance customers who have access to the online and identity fraud service should make sure they add their O2 number to their DataPatrol service, in order that any further disclosure of their information can be monitored.

Curson continues: “Worried or affected customers who have the service should contact the Direct Line fraud assistance line for further advice and support. If they think they have already fallen victim to a phone phishing or scam attack then CIFAS (UK fraud prevention service) protective registration can be provided at no additional cost.”

Direct Line Home Plus benefit from Identity and Online Fraud Assistance

DataPatrol (powered by Garlik, the online and identity theft experts) is available to Direct Line home plus customers as part of an Identity and Online Fraud Assistance service and provides:

• Prevention
  Daily monitoring of your personal and financial information to check that your personal information has not been disclosed online, giving criminals the means necessary to begin to steal your identity and commit fraud
• Detection
  Monitoring to check if your personal or financial information has already been stolen and could immediately be used to commit fraud
• Support
  Instant alerts by text and email if your information is found, plus access to the Garlik Care service that provides immediate advice and help should you become a victim of fraud or, if you just want further advice, on how to protect yourself from fraud. The Garlik Care service is accessible via phone and email.

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Notes to editors

For further information please contact:

Claire Foster
PR Manager 
Direct Line
claire.foster@rbs.co.uk
020 8285 8682
07900 217 264

Direct Line

Started in 1985, Direct Line became the first UK insurance company to use the telephone as its main channel of communication. It provides motor, home, travel and pet insurance cover direct to customers by phone or on-line.

Direct Line is part of RBS Insurance, the number one car and home insurer in the UK (based on policies in force 2010) and is wholly owned by the Royal Bank of Scotland Group. Customers can find out more about Direct Line products or get a quote by calling 0845 246 3564 or visiting 

Direct Line insurance policies are underwritten by U K Insurance Limited, Registered office: The Wharf, Neville Street, Leeds LS1 4AZ. Registered in England and Wales no 1179980. U K Insurance Limited is authorised and regulated by the Financial Services Authority.