Helping our customers in these unprecedented times is our priority.
As a result of our home working policy and the exceptionally high volume of calls, we have made changes to our services to ensure we can help our vulnerable and existing customers as quickly as possible.
For now, we will be taking all new business online and we are asking our existing customers to really think before they call the phone line so that we can prioritise customers who have an urgent claim that needs to be dealt with without delay.
We are asking customers who find themselves in immediate financial difficulty in respect of paying for their insurance this month to speak to us as soon as possible, as this gives us the best chance of providing support.
We have set up Covid-19 pages on each of our brand websites which houses frequently asked questions and advice for our customers. If you are an existing customer and have questions about your renewal you can also use our online systems via the brand pages.
Notes to editors:
- We are the UK's only diversified insurer and we operate in the UK, Ireland and Canada. We also have international investments in India and China.
- We help our 25.3 million customers make the most out of life, plan for the future, and have the confidence that if things go wrong we’ll be there to put it right.
- We have been taking care of people for more than 325 years, in line with our purpose of being ‘with you today, for a better tomorrow’. In 2025, we paid £31.9 billion in claims and benefits to our customers.
- Aviva is a Living Wage, Living Pension and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at www.aviva.com/about-us/our-people/
- As at 30 June 2026, total Group assets under management at Aviva Group were £479 billion and our estimated Solvency II shareholder capital surplus was £6.8 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
- For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us
- The Aviva newsroom at www.aviva.com/newsroom includes links to our spokespeople images, podcasts, research reports and our news release archive. Sign up to get the latest news from Aviva by email.
- You can follow us on:
- X: www.x.com/avivaplc
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- For the latest corporate films from around our business, subscribe to our YouTube channel: www.youtube.com/aviva
