Paul Nightingale has been appointed by Direct Line Group (DLG) as Director of Network, Fulfilment & Supply Chain, Claims. Paul’s role will cover the effective and efficient delivery of services to customers and claimants and reports to Steve Maddock, Managing Director, Claims.
Paul joins DLG following five years at RSA, where he was Managing Director responsible for their repair centres and strategic relationships. Previously to this he spent six years at Unipart and has worked at a senior level across a number of commercial roles in the automotive industry. He brings his extensive knowledge of supply chain and business performance management to the Claims team at DLG.
Commenting on his appointment, Steve Maddock said: “We have a stretching set of objectives to deliver in Claims as we move forward on our transformation journey; I’m confident that Paul’s broad industry experience will help us to do this.”
The appointment comes as DLG continues to focus on rebuilding its competitive advantage, following the completion of the first phase of its transformation plan. Phase one saw the return to profit in 2011 and the implementation of certain pricing, claims and cost initiatives. Paul will join DLG in July 2012.
Notes to editors:
- We are the UK's only diversified insurer and we operate in the UK, Ireland and Canada. We also have international investments in India and China.
- We help our 25.3 million customers make the most out of life, plan for the future, and have the confidence that if things go wrong we’ll be there to put it right.
- We have been taking care of people for more than 325 years, in line with our purpose of being ‘with you today, for a better tomorrow’. In 2025, we paid £31.9 billion in claims and benefits to our customers.
- Aviva is a Living Wage, Living Pension and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at www.aviva.com/about-us/our-people/
- As at 30 June 2026, total Group assets under management at Aviva Group were £479 billion and our estimated Solvency II shareholder capital surplus was £6.8 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
- For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us
- The Aviva newsroom at www.aviva.com/newsroom includes links to our spokespeople images, podcasts, research reports and our news release archive. Sign up to get the latest news from Aviva by email.
- You can follow us on:
- X: www.x.com/avivaplc
- LinkedIn: www.linkedin.com/company/aviva-plc
- Instagram: www.instagram.com/avivaplc/
- For the latest corporate films from around our business, subscribe to our YouTube channel: www.youtube.com/aviva
