A big win for championing customers and brokers

The British Insurance Awards are one of the most prestigious events of the year in the insurance world and we’re incredibly proud to have won General Insurer of the Year.

Not only that, we also took home the much-coveted Commercial Lines Insurer and Personal Lines Insurer of the Year, as well as the Investing in the Profession / Training Award. 

These awards highlight that we’re getting it right for our broker partners and customers while continuing to innovate and provide excellent customer service.

Commenting on the awards, Colm Holmes, Aviva’s Global CEO of General Insurance said

It’s always a great honour to be recognised for what we do on behalf of our broker partners and customers.

In a year like we’ve all had, it’s hard not to think of all those who have been impacted by Covid-19, but the way our broker partners have rallied to support us and all our customers gives me great confidence for the future of insurance.

Congrats to all those who have been nominated and won an award this evening, and it’s a pleasure to pick this award up on behalf of our fantastic team at Aviva.

In a message sent to the Aviva General Insurance team, Amanda Blanc, Chief Executive Officer said: 

It’s not every night you create a little bit of history. What an achievement - winning the Personal Lines, Commercial Lines AND General Insurer of the year awards in one night – all the big ones, and it’s never been done before. For those at the virtual awards ceremony I’m sure it wasn’t quite the same, but believe me when I say how much our competitors will be green with envy right now.   

If there was ever a year to win and feel proud, this was it. Awards like these are hard fought, but incredible recognition for everything you do, every day for our Brokers, our Customers and for Aviva.

At a time when so much is uncertain in the world, seeing Aviva stand strong, delivering results and being recognised by the industry is pretty special. Thank you.

Congratulations to all this year’s winner, especially Ardonagh Group who scooped the Aviva sponsored ‘Broker of the Year’ award.

Peter Thain

General Insurance & Broker

Notes to editors:

  • We are the UK's leading diversified insurer and we operate in the UK, Ireland and Canada. We also have international investments in India and China.
  • We help our 20.5 million (as at 31 December 2024) customers make the most out of life, plan for the future, and have the confidence that if things go wrong we'll be there to put it right.
  • We have been taking care of people for more than 325 years, in line with our purpose of being 'with you today, for a better tomorrow'. In 2024, we paid £29.3 billion in claims and benefits to our customers.
  • In 2021, we announced our ambition to become Net Zero by 2040, the first major insurance company in the world to do so. While we are working towards our sustainability ambitions, we recognise that while we have control over Aviva's operations and influence over our supply chain, when it comes to decarbonising the economy in which we operate and invest, Aviva is one part of a far larger global system. Nevertheless, we remain focused on the task and are committed to playing our part in the collective effort to enable the global transition. Find out more about our climate goals at www.aviva.com/sustainability/climate and our sustainability ambition and action at www.aviva.com/sustainability.
  • Aviva is a Living Wage, Living Pension and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at https://www.aviva.com/about-us/our-people/
  • As at 31 December 2024, total Group assets under management at Aviva Group were £407 billion and our estimated Solvency II shareholder capital surplus as at 31 December 2024 was £7.9 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
  • For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us
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