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Aviva appoints Erica Arnold as Chief Operating Officer

Aviva plc has announced the appointment of Erica Arnold to the new role of Chief Operating Officer, reporting to Maurice Tulloch.

Erica will join Aviva in early 2020 and will be a member of the Aviva Leadership Team, responsible for improving how Aviva operates, customer strategy and all aspects of IT across the group. The appointment is subject to regulatory approval.

Erica joins from Zurich Insurance where she is currently Chief Group Enterprise Services Officer.  Prior to joining Zurich, Erica was at AIG for over six years in a number of senior roles.

After six years at Aviva, Nick Amin will move on from his role as Group Chief Operations and IT Officer to support the strategic review work in Asia.  

Maurice Tulloch, Chief Executive Officer, said:

“Two key themes are critical to Aviva’s success: focusing on the fundamentals of insurance and delivering a great customer experience.  This role will help us deliver on both. Erica is an inspirational leader who throughout her impressive career has demonstrated a focus on cost, simplification and above all on delivering the best possible experience for customers. 

“I want to thank Nick Amin for all that he has done in his current role, not just in transforming our IT strategy but also being instrumental in the turnaround of our business and in the integration of Friends Life into the UK business four years ago.”

Erica Arnold said:

“I am honoured to join Aviva at such a key moment in its development. Aviva has such undoubted potential and I am looking forward to working with Maurice and the rest of the team to deliver a better experience for our customers and a stronger performance for shareholders.”

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Media enquiries:

Nigel Prideaux
+44 (0)20 7662 0215

Andrew Reid
+44 (0)20 7662 3131

Analysts:

Chris Esson
+44 (0)20 7662 8115

Diane Michelberger
+44 (0)20 7662 0911

Notes to editors:

  • For information on how Aviva is helping our people, customers and communities impacted by COVID-19 visit: www.aviva.com/covid-19-our-response/
  • Aviva is a leading international savings, retirement and insurance business. We exist to be with people when it really matters, throughout their lives – to help them make the most of life. We have been taking care of people for more than 320 years, in line with our purpose of being ‘with you today, for a better tomorrow’.
  • Our vision is to earn our customers’ trust as the best place to save for the future, navigate retirement and insure what matters most to them. In 2019, we paid £33.2 billion in claims and benefits on behalf of our 33.4 million customers.
  • We operate through five business divisions: Investments, Savings & Retirement; UK Life; General Insurance; Europe Life; and Asia Life; and focus on three strategic priorities: deliver great customer outcomes, excel at the fundamentals and invest in sustainable growth.
  • Total group assets under management at Aviva group are £510 billion and our Solvency II capital surplus is £12.6 billion (FY19). Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
  • For more details on what we do, our business and how we help our customers, visit www.aviva.com/about-us
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