Latest presentations
9 Mar 2023: Full year results for 12 months ended 31 December 2022
Watch our Group CEO, Amanda Blanc’s 2022 full year results video
Transcript
Vicky Keating:
Hi, Amanda, and welcome to Solus. It's great to have you here today to talk to me about Aviva's full year financial results. 2022 felt like a big year. Are you pleased with our performance?
Amanda Blanc:
Well, before I start on that, Vicky, thank you so much for having us here today. It's absolutely fantastic to be on site at one of our Solus sites. Thank you and the team for everything that you do for our customers. You get them back on the road quickly and efficiently and safely, and that's really terrific. So we really appreciate that. So thank you so much.
Now turning to 2022, Aviva had an excellent 2022. I think the performance was really strong. I want to thank all of the colleagues at Aviva for that because they worked really, really hard. I think what it shows is the resilience of Aviva, and the consistency and the reliability of the performance of Aviva. I think that is really coming through in these results.
I think the performance of the business is only going to get stronger from here. So I'm very excited about that. I think what's really pleasing is how we've achieved that set against what has been a very difficult economic and political backdrop and obviously, cost of living crisis. So I think the performance of the business is even stronger for that.
Vicky Keating:
So, what are the standout financial highlights for you?
Amanda Blanc:
Well, there's quite a few, actually, and I think the results are testament to the hard work that everybody's done over the past two years and the real performance management lens that we now have on the business. So just going through,I think a few of the real highlights.
Aviva is growing. The value of new business is growing in the Life company. The wealth fund flows are really strong and we've seen growth in the UK, Ireland and Canadian general insurance businesses.
On top of that, profitability is strong, with the Combined Operating Ratio in the general insurance business resilient in what is a very tough market. Our costs are coming down, again, set against a tough inflationary environment. We're really pleased with the progress that we've made on costs.
And turning to capital, clearly 2022, we returned a significant amount of capital to our shareholders. And you've seen from this morning's announcement that we've been able to announce another return of capital in these results, which I'm very, very pleased about. And the dividend is, as we said, it would be for 2022, and we've also announced an upgrade to the dividend policy this morning.
Vicky Keating:
You said our strategy is the right one. What's next for Aviva and its strategic priorities?
Amanda Blanc:
I think the strategy is the right one. And you can see from the results today that we're actually making progress against it. We've got a laser focus on our four strategic priorities of customer, growth, efficiency, and sustainability. And that is really what's allowing us to unlock the competitive advantage in Aviva's model.
So putting customers first is absolutely central to Aviva's strategy. We've made some great progress in 2022. One of the things that I'm really excited about is we've built an engaging mobile-led customer journey, and what that has seen is £600 million of fund flows through to our MyAviva pension platform, which is really great news.
So our second priority is growing the business. Each business plays a critical role in our portfolio. Wealth is a really big focus for us and having an advice capability is really the key to unlocking that growth and hopefully helps us to recapture some of the six billion of flows that leave us each year.
Our third priority is efficiency, and here we've made some great progress. We've simplified our customer journeys, we’ve streamlined our IT estate and we've reduced our property footprint, and this has all contributed to the cost reduction.
Looking to the future, once we've achieved our 750 million cost reduction, our aim is to be upper quartile across all of the key business lines.
And our final priority is sustainability. And I'm pleased to say that we continue to lead the pack on climate change. I'm also pleased that we've been able to donate £38 million to restore Britain's temperate rainforests, which is part of a £100 million donation that we'll make to contribute to biodiversity in the UK.
This year, one of our biggest pushes is into social action. Now we've already committed to investing £10 billion into UK infrastructure investments, but with the cost of living crisis, we wanted to do more for customers and the communities. And so we've committed to working with the Citizens Advice Bureau and the Money Advice Trust to do this.
Vicky Keating:
So how would you sum up Aviva's year?
Amanda Blanc:
Well I think Aviva's had an excellent 2022. We have delivered quarter by quarter and I think you've seen that in the strong financial performance that has come through today.
The plan that we put in place is actually working and the resilience of the diversified business model is also working.
And you've really seen the clear benefits of the scale, the diversification and the brand of Aviva coming through here today. We have leading positions in all of our core markets and we've also got high performing businesses. And you combine that with a formidable brand and I think you see the results coming through as they have done today. So we have the strategy, the leadership and the engaged people and of course these results to show that we can and we will deliver on Aviva's promise in 2023.
Vicky Keating:
So thanks, Amanda, for being here today. It's been great to have you.
Amanda Blanc:
Look, it's been absolutely brilliant to be here and actually see first-hand what you're doing for customers. Thank you so much for having me.
Archive of past presentations
View past presentations by year.
2023
25 Jan 2023: In focus: UK General Insurance Personal Lines
Watch our In focus: UK General Insurance Personal Lines presentation video
2022
9 Dec 2022: IFRS 17 market update
Watch our Group CFO, Charlotte Jones’s IFRS 17 market update video
Download our IFRS 17 market update announcement PDF (1.9 MB)
Download our IFRS 17 market update presentation PDF (4.4 MB)
9 Nov 2022: Third quarter 2022 trading update – for nine months ended 30 September 2022
Watch our Group CEO, Amanda Blanc’s third quarter 2022 trading update video
Download our third quarter 2022 trading update announcement PDF (360 KB)
Download our third quarter 2022 trading update presentation PDF (3.3 MB)
Listen to a recording of our third quarter 2022 trading update for investors and analysts
10 Aug 2022: Interim results – for six months ended 30 June 2022
Download our 2022 half year results announcement PDF (1.6 MB)
Download our 2022 half year results presentation PDF (5.8 MB)
Watch our 2022 half year results update for investors and analysts
29 Jun 2022: In focus: Annuities, Equity Release & Asset Origination
2022 In focus: Annuities, Equity Release & Asset Origination video
Download the presentation slides PDF (5.8 MB)
2 Mar 2022: Preliminary results for 12 months ended 31 December 2021
Watch our Group CEO, Amanda Blanc’s 2021 full year results video
Download Amanda Blanc's 2021 full year results video transcript (179 KB)
Download our 2021 full year results announcement PDF (736 KB)
Download our 2021 full year results presentation PDF (2.9 MB)
Watch our 2021 full year results update for investors and analysts
18 Jan 2022: In focus: UK General Insurance Commercial Lines
2022 In focus: UK General Insurance Commercial Lines presentation slides PDF (4.6 MB)
2022 In focus: UK General Insurance Commercial Lines presentation video
2021
23 Nov 2021: In focus: Health & Protection
2021 In focus: Health & Protection presentation slides PDF (4.2 MB)
2021 In focus: Health & Protection event video
12 Aug 2021: Interim results - for six months ended 30 June 2021.
Watch 2021 half year results Amanda Blanc video
Download Amanda Blanc's 2021 interim results video transcript PDF (179 KB)
Download our 2021 interim results announcement PDF (1.0 MB)
Download our 2021 interim results presentation PDF (4.3 MB)
Watch our interim results update for investors and analysts
6 July 2021: In focus: Canada
2021 In focus: Canada analyst and investor event PDF (3.7 MB)
2021 In focus: Canada analyst and investor event video
27 May 2021: First quarter trading update - for three months ended 31 March 2021
2021 Q1 results announcement PDF (111 KB)
2021 Q1 results audio webcast MP3 44 MB
4 Mar 2021: Preliminary results for 12 months ended 31 December 2020
2020 full year results announcement PDF (1.80 MB)
2020 full year results presentation PDF (9.0 MB)
2020 full year results video with Amanda Blanc
2020 full year results video with Amanda Blanc (transcript) PDF (125.9 KB)
2020 full year results update video for investors and analysts
2020
26 Nov 2020: Third quarter update - for nine months ended 30 September 2020
2020 Q3 update announcement video with Amanda Blanc
2020 Q3 update announcement video with Amanda Blanc (transcript) PDF (399 KB)
2020 Q3 update announcement PDF (1.67 MB)
2020 Q3 update presentation PDF (2.50 MB)
6 Aug 2020: Interim results for six months ended 30 June 2020
2020 half year results announcement PDF (1.5 MB)
2020 half year results presentation PDF (405 KB)
2020 half year results video with Amanda Blanc
2020 half year results video with Amanda Blanc (transcript) PDF (513 KB)
2020 half year results audio webcast MP3 (35 MB)
21 May 2020: Operating update - three months ended March 31 2020
2020 Q1 update announcement PDF (2.2 MB)
2020 Q1 update investment portfolio snapshot PDF (1.3 MB)
2020 Q1 update audio webcast MP3 (6.1MB)
5 Mar 2020: Preliminary results for 12 months ended 31 December 2019
2019 full year results video with Maurice Tulloch
2019 full year results video with Maurice Tulloch (transcript) PDF (72 KB)
2019 full year results announcement PDF (2.2 MB)
2019
20 Nov 2019: Capital Markets Day 2019
2019 Capital Markets Day video – update from Maurice Tulloch (CEO)
2019 Capital Markets Day video – update from Maurice Tulloch (CEO) – video transcript PDF (106 KB)
2019 Capital Markets Day announcement
2019 Capital Markets Day presentation PDF (6.06 MB)
2019 Capital Markets Day presentations video – Maurice Tulloch (CEO) and Jason Windsor (CFO)
8 Aug 2019: Interim results for six months ended 30 June 2019
2019 half year results announcement PDF (2 MB)
2019 half year results presentation PDF (2.2 MB)
2019 half year results video webcast
6 Jun 2019: Investor update
2019 investor update presentation PDF (2.2MB)
2019 investor update event video
2019 investor update announcement
7 Mar 2019: Preliminary results for 12 months ended 31 December 2018
2018 full year results announcement PDF (2MB)
2018
2 Aug 2018: Interim results for six months ended 30 June 2018
2018 half year results announcement PDF (2.3 MB)
2018 half year results video with Mark Wilson
2018 half year results presentation PDF (550 KB)
2018 half year results video webcast
8 Mar 2018: Preliminary results for 12 months ended 31 December 2017
2017 full year results announcement PDF (1.0 MB)
2017 full year results video with Mark Wilson
2017 full year results presentation PDF (1.1 MB)
2017 full year results video webcast
22 Jan 2018: Bulk purchase annuity (BPA) and private debt seminar
Jason Windsor, CFO UK Insurance, Tom Ground, MD Defined Benefit Solutions, and Mark Versey, CIO Investment Solutions, spoke at our BPA and private debt seminar at our offices in London.
2018 Bulk purchase annuity and private debt seminar presentation PDF (1.11 MB)
2017
30 Nov 2017: 2017 Capital Markets Day, Warsaw, Poland
2017 Capital Markets Day event day summary video
2017 Capital Markets Day event day video webcast
28 Sep 17: Bank of America Merrill Lynch conference
2017 Bank of America Merrill Lynch conference PDF (1.3 MB)
03 Aug 17: Interim results for 6 months ended 30 June 2017
2017 half year results announcement PDF (2.3 MB)
2017 half year results video with Mark Wilson
2017 half year results presentation PDF (2.2 MB)
09 Mar 17: Preliminary results for 12 months ended 31 December 2016
2016
04 Aug 16: Interim results for 6 months ended 30 June 2016
Results slides
PDF (906.4 KB)
06 Jul 16: Capital Markets Day 2016
Slides
PDF (1.3 MB)
10 Mar 16: Preliminary results for 12 months ended 31 December 2015
Results slides
PDF (401.1 KB)
2015
30 Sep 15: Bank of America Merrill Lynch Conference
Bank of America Merrill Lynch Conference Presentation 2015
PDF (982.8 KB)
06 Aug 15: Interim results for 6 months ended 30 June 2015
Results slides
PDF (2.4 MB)
15 Jun 15: Goldman Sachs 19th Annual European Financials Conference
Transforming Aviva
PDF (762.8 KB)
02 Jun 15: Deutsche Bank Global Financial Services Conference
Deutsche Bank Global Financial Services Conference Presentation
PDF (264.3 KB)
24 Mar 15: Morgan Stanley European Financials Conference
Morgan Stanley European Financials Conference Presentation
PDF (328.3 KB)
05 Mar 15: Friends Life's preliminary results for 12 months ended 31 December 2014
Results slides
PDF (609.0 KB)
Audio Webcast
MP3 audio file (47.3 MB)
05 Mar 15: Preliminary results for 12 months ended 31 December 2014
Results slides
PDF (1.9 MB)
2014
02 Oct 14: 19th Annual Banking & Insurance CEO Conference, Bank of America Merrill Lynch
Bank of America Merrill Lynch Conference Presentation 2014
PDF (1.1 MB)
07 Aug 14: Interim results for 6 months ended 30 June 2014
Result slides
PDF (324.0 KB)
06 Aug 14: Friends Life's interim results for 6 months ended 30 June 2014
Results slides
PDF (898.8 KB)
Audio Webcast
MP3 audio file (65.1 MB)
09 Jul 14: Aviva plc capital markets day
Presentation slides
PDF (4.8 MB)
09 May 14: Friends Life's interim management statement - 3 months ended 31 March 2014
Results slides
PDF (319.7 KB)
Audio Webcast
MP3 audio file (60.3 MB)
25 Mar 14: Morgan Stanley European Financials Conference
Morgan Stanley European Financials Conference Presentation
PDF (558.6 KB)
18 Mar 14: Friends Life - Strategy Update
Presentation slides
PDF (741.8 KB)
18 Mar 14: Resolution's preliminary results for 12 months ended 31 December 2013
Results slides
PDF (1.4 MB)
Audio Webcast
MP3 audio file (113.4 MB)
06 Mar 14: Preliminary results for 12 months ended 31 December 2013
Results slides
PDF (999.6 KB)
2013
07 Nov 13: Interim management statement - 9 months ended 30 September 2013
25 Sep 13: 18th Annual Banking & Insurance DEC Conference, Bank of America Merrill Lynch
Bank of America Merrill Lynch Conference Presentation 2013
PDF (300.5 KB)
13 Aug 13: Resolution's interim results for 6 months ended 30 June 2013
Results slides
PDF (488.7 KB)
Audio Webcast
MP3 audio file (70.2 MB)
08 Aug 13: Interim results for 6 months ended 30 June 2013
Results slides
PDF (626.3 KB)
04 Jun 13: Deutsche Bank - Global Financial Services Investor Conference
Pat Regan, chief financial officer, Aviva plc
PDF (581.7 KB)
26 Mar 13: Resolutions's preliminary results for 12 months ended 31 December 2012
Results slides
PDF (1.4 MB)
Audio Webcast
MP3 audio file (43.7 MB)
07 Mar 13: Preliminary results - 12 months ended 31 December 2012
Results slides
PDF (480.5 KB)
2012
23 Nov 12: Interview post Mark Wilson's appointment as ceo
15 Nov 12: Friends Life - Investor update on UK progress and International strategy
Presentation slides
PDF (1.1 MB)
26 Sep 12: Bank of America Merrill Lynch - Banking and Insurance CEO conference
Pat Regan, chief financial officer, Aviva plc
PDF (1001.6 KB)
17 Sep 12: KBW Financials Conference 2012
Pat Regan, chief financial officer, Aviva plc
PDF (563.3 KB)
15 Aug 12: Resolution's interim results for 6 months ended 30 June 2012
Results slides
PDF (678.1 KB)
Audio Webcast
MP3 audio file (44.2 MB)
09 Aug 12: Interim results for 6 months ended 30 June 2012
John McFarlane and Pat Regan video interview
Results slides
PDF (335.2 KB)
05 Jul 12: Aviva plc investor and analyst update
An interview with John McFarlane and Pat Regan
Announcement of senior management changes
Presentation Slides
PDF (1.5 MB)
02 Jul 12: John McFarlane interview
13 Jun 12: The future of life and long-term savings conference
Presentation slides
PDF (1.2 MB)
31 May 12: Barclays Capital Conference
Presentation slides
PDF (1.1 MB)
08 May 12: John McFarlane vodcast
27 Mar 12: Morgan Stanley - European Financials Conference
Andrew Moss, group chief executive, Aviva plc
PDF (1.2 MB)
27 Mar 12: Resolution's preliminary results for 12 months ended 31 December 2011
Results slides
PDF (573.9 KB)
Audio Webcast
MP3 audio file (64.8 MB)
08 Mar 12: Preliminary results - 12 months ended 31 December 2011
Results slides
PDF (1.8 MB)
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Results
Latest results to read, watch and download, including an archive of previous results