Aviva plc has announced the appointment of Erica Arnold to the new role of Chief Operating Officer, reporting to Maurice Tulloch.
Erica will join Aviva in early 2020 and will be a member of the Aviva Leadership Team, responsible for improving how Aviva operates, customer strategy and all aspects of IT across the group. The appointment is subject to regulatory approval.
Erica joins from Zurich Insurance where she is currently Chief Group Enterprise Services Officer. Prior to joining Zurich, Erica was at AIG for over six years in a number of senior roles.
After six years at Aviva, Nick Amin will move on from his role as Group Chief Operations and IT Officer to support the strategic review work in Asia.
Maurice Tulloch, Chief Executive Officer, said:
“Two key themes are critical to Aviva’s success: focusing on the fundamentals of insurance and delivering a great customer experience. This role will help us deliver on both. Erica is an inspirational leader who throughout her impressive career has demonstrated a focus on cost, simplification and above all on delivering the best possible experience for customers.
“I want to thank Nick Amin for all that he has done in his current role, not just in transforming our IT strategy but also being instrumental in the turnaround of our business and in the integration of Friends Life into the UK business four years ago.”
Erica Arnold said:
“I am honoured to join Aviva at such a key moment in its development. Aviva has such undoubted potential and I am looking forward to working with Maurice and the rest of the team to deliver a better experience for our customers and a stronger performance for shareholders.”
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Notes to editors:
- We are the UK's leading diversified insurer and we operate in the UK, Ireland and Canada. We also have international investments in India and China.
- We help our 20.5 million (as at 31 December 2024) customers make the most out of life, plan for the future, and have the confidence that if things go wrong we'll be there to put it right.
- We have been taking care of people for more than 325 years, in line with our purpose of being 'with you today, for a better tomorrow'. In 2024, we paid £29.3 billion in claims and benefits to our customers.
- In 2021, we announced our ambition to become Net Zero by 2040, the first major insurance company in the world to do so. While we are working towards our sustainability ambitions, we recognise that while we have control over Aviva's operations and influence over our supply chain, when it comes to decarbonising the economy in which we operate and invest, Aviva is one part of a far larger global system. Nevertheless, we remain focused on the task and are committed to playing our part in the collective effort to enable the global transition. Find out more about our climate goals at www.aviva.com/sustainability/climate and our sustainability ambition and action at www.aviva.com/sustainability.
- Aviva is a Living Wage, Living Pension and Living Hours employer and provides market-leading benefits for our people, including flexible working, paid carers leave and equal parental leave. Find out more at https://www.aviva.com/about-us/our-people/
- As at 31 December 2024, total Group assets under management at Aviva Group were £407 billion and our estimated Solvency II shareholder capital surplus as at 31 December 2024 was £7.9 billion. Our shares are listed on the London Stock Exchange and we are a member of the FTSE 100 index.
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