The importance of “people” was emphasized in AvivaSA’s annual vision meeting. While emphasizing that the company’s main asset was its “people”, AvivaSA placed customer satisfaction at the forefront of its 2009 goals.
The importance of “people” was emphasized in AvivaSA’s annual vision meeting. While emphasizing that the company’s main asset was its “people,” AvivaSA placed customer satisfaction at the forefront of its 2009 goals.
AvivaSA Pension and Life, the leader company in the personal pensions sector in terms of fund size, held its annual vision meeting at the Istanbul TIM (Türker İnanoğlu Maslak) Show Center. The Aviva Europe CEO Andrea Moneta and AvivaSA Pension and Life Management board president Akın Kozanoğlu in addition to the sales team consisting of about 1,800 people from all over Turkey, attended the vision meeting where an assessment of 2008 and the annual targets for 2009 were shared with the sales team. At the meeting, it was stated that performance had exceeded the 2008 annual targets, but that 2009 would be more difficult, and that the focus would be on development of customer satisfaction. It was emphasized at the meeting that the “Build Up Your Future” campaign initiated by AvivaSA last year will gain in importance during 2009, and that in 2009 life insurance will be accorded the same priority as personal pensions.
At the vision meeting, the AvivaSA Pension and Life general director Meral Egemen, gave a presentation entitled “People: The Heart of Our Business, the Source of Our Strength” in which she emphasized that 2009 was a year in which understanding customers would be prioritized, and stated: “All AvivaSA employees have delivered a performance worthy of AvivaSA staff. This was a signal of our own sense of responsibility to ourselves. I thank all AvivaSA employees for their work on behalf of our people, that is: themselves, our partners and our customers. I expect them to continue to exhibit this level of responsibility, and maintain their success in 2009.”
Walton Rogers, president of the MDRT (Million Dollar Round Table), gave a presentation on sales techniques and mentoring in the insurance sector, and a “Managers’ Panel Discussion” was held, moderated by the football critic Ahmet Çakar. At the panel discussion, managers in various branches shared their plans for 2009.
At the end of the meeting, AvivaSA staff who had delivered outstanding performances throughout the year received awards from Meral Egemen
-ends-