Our customers' prosperity and peace of mind are Aviva's top priorities. For this reason we maintain consistently high levels of service. Our efforts are rewarded by the loyalty of our customers.
Our customers' prosperity and peace of mind are Aviva's top priorities. For this reason we maintain consistently high levels of service. Our efforts are rewarded by the loyalty of our customers.
In October and November a Net Promoter Score (NPS) survey was carried out to determine customer loyalty. This is an internationally recognised method to determine the extent to which customers would be prepared to recommend a company to friends, relatives and colleagues. Values can be in the range of -100 (no customers would recommend) to 100 (all customers would recommend). We achieved an exceptionally high score: the weighted average NPS was 70, which means that customers are satisfied with our service and will recommend Aviva as a trustworthy partner.
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