ZAO Aviva is presenting the results of a research conducted by the research company MASMI in November 2007.
ZAO Aviva is presenting the results of a research conducted by the research company MASMI in November 2007. The survey was conducted among over 100 respondents - corporate clients covered by Aviva's accident and illness insurance programs and pension programs.
The purpose of the survey is to determine the degree of client satisfaction both with Aviva in general and the quality of cooperation in areas such as contract follow-up, interaction with curators, claims settlement, etc. The survey showed that 79% of the respondents are fully satisfied with Aviva's services and intend to continue working with the company in 2008. On a scale from 1 to 5, where 5 is the highest mark, the average mark given by the clients to the quality of claims settlement is 4.9 and the average mark given for interaction with curators is 5.
"I am happy that our corporate clients have given high marks to the quality of our work. We are committed to long-term cooperation and we will continue to strive to meet the highest expectations of our clients in everything we do," said Alexei Andreyev, the head of Aviva's corporate accounts department.
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For further information, please contact:
Yevgenia Kroupnova, head of marketing, Aviva Russia
Telephone: +7 495 411 7 114
E-mail: yevgenia.kroupnova@aviva.ru