RAC Auto Windscreens is keeping hundreds of fleet customers out on the road whatever the weather – thanks to a specially designed canopy.
RAC Auto Windscreens is keeping hundreds of fleet customers out on the road whatever the weather – thanks to a specially designed canopy.
The under cover canopy, being rolled out to RAC Auto Windscreen’s 145 sites across the country, keeps dry the bonding material used in glass replacement. Its unique design was developed by RAC technicians to reduce the number of working days being lost by fleet vehicles that needed to get back out on the road as quickly as possible.
The canopy was revealed as an essential and valuable piece of equipment in trials – a survey of the workload of RAC technicians at five different sites showed it was used in 212 out of a total of 280 working days.
“Modern glass replacement techniques are highly sophisticated. But up till now we and our 250 Fleet customers have been at the mercy of the British weather,” said Chris Bonsall, technical manager at RAC Auto Windscreens. “You need absolutely dry conditions for the bonding material to work properly. Before we had the canopies, we had to wait for the rain to hold off or bring vehicles back to our site before replacing windows and windscreens – causing frustration and wasted time off the road for the customer and for us!”
“This makes for even happier customers,” said John Tutt, director of operations. “In the past, we had to re-arrange glass replacement appointments again and again at customer sites because of the weather. The new canopy means that we are even nearer to our aim of providing a service that is ‘right first time, every time’.”
The all-weather canopy which takes just minutes to assemble and take down, was developed by RAC Auto Windscreens in partnership with Broadview Blinds, of Poole, Dorset.
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Contact:
RAC press office contact
Adam Cracknell 01603 684916 / 07800 699517
Staniforth
Ruth Devlin 0161 919 8025 / 07900 215427
Notes to editors:
About RAC Auto Windscreens
RAC Auto Windscreens provides a wholly owned and operated complete automotive glazing repair and replacement service (windscreens, rear windows and side windows) through the largest fitting centre network in the UK.
It is the only replacement windscreen specialist with its own manufacturing operation, producing 250,000 windscreens a year in a dedicated factory in Chesterfield.
Backed by a fleet of 1000 fully equipped mobile fitting units, RAC Auto Windscreens provides a true 24/7 national service for more than 750,000 private and corporate customers every year. For more information on RAC Auto Windscreens visit www.rac.co.uk/windscreens
About RAC
With around seven million members, RAC is one of the UK's most progressive motoring organizations, providing services for both private and business motorists. Whether it's roadside assistance, windscreen repair and replacement, learning to drive, vehicle inspections and checks, legal and financial services or up-to-the-minute traffic and travel information - RAC is able to meet motorists’ needs. RAC incorporates BSM, RAC Auto Windscreens, RAC Direct Insurance and HPI.
Aviva bought RAC last year. The acquisition brings together RAC's powerful brand and customer base with the expertise and leading position in motor insurance of Norwich Union Insurance (part of Aviva). Norwich Union is the UK's largest insurer, insuring one in seven motor vehicles and with a market share of around 14%.