Norwich Union is introducing a factsheet for customers that highlights the importance of completing insurance application forms accurately.
Norwich Union is introducing a factsheet for customers that highlights the importance of completing insurance application forms accurately. The aim is to reduce the number of customer claims that are rejected as a result of non-disclosure. From 23 June, Norwich Union will include the sheet in all information packs for protection products.
The factsheet advises customers on completing forms and stresses the need for people to disclose all the information that is requested. It also highlights the fact that an insurer can only provide cover where it knows all the facts about the person they are insuring.
Tony Jupp, chief underwriter at Norwich Union, said: “Most people buy insurance products to protect them and their family in the event of something unforeseen happening. However, an insurer can provide cover for people only where they have all the information they asked for on the application form.
“With the introduction of this information sheet, we are underlining the importance of completing application forms carefully. Even now, one-in-five* applicants think that we will automatically contact their doctor to ask for medical information but this simply isn’t the case.
“People need to take their time when reading insurance application forms and complete them very carefully. We want to be able to help people should they make a claim, but to do this we need them to complete their application forms fully, truthfully and accurately”.
-ends-
* Swiss Re: Term and Health watch.
Press office contacts:
Robert Pell 01904 452659 Out of hours 07800 699563
David Gwyer 01904 452828 Out of hours 07800 699508
Cheryl Cox 01904 452791 Out of hours 07800 695275
Louise Soulsby 01904 452617
Notes to editors:
Norwich Union is the largest insurance services provider in the UK. It is a leading provider of life, pensions and investment products and one of the largest financial adviser (FA) providers. FAs provide over 70% of the company's long-term savings business in the UK.
Norwich Union has strategic alliances with building societies and other leading UK brand names including CIS and The Royal Bank of Scotland Group. Norwich Union's news releases and a selection of images are available from Aviva's internet press centre at www.aviva.com/media