Norwich Union Life has been awarded a five-star rating in the market report section of the 2002 ‘Study into the Funds Management and Life Insurance Market in Australia’, conducted by Taylor Management Consultants.
Norwich Union Life has been awarded a five-star rating in the market report section of the 2002 ‘Study into the Funds Management and Life Insurance Market in Australia’, conducted by Taylor Management Consultants.
In recognition of the quality administration processes, Norwich Union has been ranked first out of 15, in the areas of underwriting and commission administration.
Excellent results were also received for post-sale administration, integrity, sales support, e-business efficiency, customer focus and claims management focus.
This follows strong results in 2000 and 2001 when Norwich Union received second place ratings in underwriting and new business policy administration.
The Taylor study is an annual survey of over 1,500 financial advisers, planners and brokers, examining the performance of individual providers in the funds management and life insurance market in Australia.
Allan Griffiths, managing director of Norwich Union Life, said the strong results were further proof of Norwich Union’s commitment to supply first rate service and products to independent financial advisers.
According to the Taylor report, Norwich Union’s results are consistent across all benchmark categories, administration services, image and reputation, product quality, funds management performance, staff performance and marketing categories.
“The Taylor Study is the main comparative study for this industry and it is rewarding to see so many of Norwich Union’s functions rating very highly – especially underwriting.”
“This research is independent proof of Norwich Union’s commitment to underwriting, new business, claims and client service. It also highlights the importance of consistent delivery of excellent services,” said Allan.
Allan Griffiths is available for interview.
For further information, please contact:
Simon Morgan
Group General Manager Public Affairs
(03) 9829 8892
0407 966 632
Note to editors:
- Norwich Union Australia is a group of two specialist financial services companies; Navigator and Norwich Union Life. Portfolio Partners, the Australian funds management arm of Aviva plc, is a sister company to Norwich Union. Through these companies we provide products and services in the areas of wealth creation, wealth management and wealth protection for more than 300,000 customers throughout Australia.
- Globally, Norwich Union Australia is part of Aviva plc, the world’s seventh largest insurance group, the largest insurer in the UK and one of the top five life companies in Europe. Aviva was formed in May 2000 through the global merger of CGU plc and Norwich Union plc.
- Aviva’s principal business activities are long-term savings, funds management and general insurance. It has a market capitalisation of approximately A$34.4 billion at 13/01/03, worldwide premium and investment sales of more than A$76.6 billion from ongoing business and more than A$556 billion in assets under management. The group has 64,000 employees and more than 25 million customers.
- This document does not contain all the terms and conditions attaching to product benefits and options. For a full list of terms and conditions please refer to the Offer Document. A policy for insurance cover or an application for an issue of an interest as described in this document can only be effected after completion of the application form contained in a current Offer Document for the product.
The information in this document reflects Norwich Union's understanding of existing legislation, proposed legislation, rulings etc as at the date of issue. While it is believed the information is accurate and reliable, this is not guaranteed in any way. The information is not, nor is it intended, to be comprehensive or a substitute for professional advice on specific circumstances.
The securities advice or information given in this document is of a general nature and has not taken into account the investment objectives, financial situation or particular needs of any particular person. Before making an investment decision on the basis of the advice above, a prospective investor needs to consider, with or without the assistance of a professional adviser whether the advice is appropriate in the light of their particular investment needs, objectives and financial circumstances.