An academy has been launched by Norwich Union to give its 4,500 claims staff the opportunity to develop their skills and aid their career progression.
An academy has been launched by Norwich Union to give its 4,500 claims staff the opportunity to develop their skills and aid their career progression.
The academy, which was designed in-house, will help claims staff offer an improved, efficient, consistent and informed service to customers and brokers.
The training awards have been tailored to the specific needs of staff and the business and different levels of awards will be available including certificates and diplomas.
Staff will achieve these awards by providing evidence of their level of competency following activities such as formal training courses, technology based training, interactive workshops, on-the-job training and mentoring.
The awards have achieved external accreditation and are recognised by the Oxford Cambridge RSA examination board, one of the UK’s major awarding bodies.
Norwich Union’s director of claims, Simon Machell, commented: "We spend about Ł3.5 billion each year on settling claims so it's really important that our people have good training in how they manage and deliver the claims service. We believe this training will build on the knowledge, skills and behaviour of our staff, and we have used experts within the business to design the training material to ensure that everybody has the best possible training available."
It is anticipated that every member of claims staff across the 23 claims locations in the UK will eventually participate in this academy. Further levels of training will also be included in the future.
Press contact at Norwich Union:
Lucy Haughey on 08703 66 68 67 (out of hours 07860 161720)
Notes to editors
- Norwich Union is the UK’s largest insurer. In general insurance it is more than 1.5 times the size of its nearest competitor, and has a 19 per cent share of the market.
- It has a focus on insurance for individuals and small businesses. It insures:
- one in five households
- one in five motor vehicles
- more than 700,000 businesses
- Norwich Union products are available through a variety of distribution channels including brokers, corporate partners such as banks and building societies, and Norwich Union Direct.
- Norwich Union’s news releases are available on the internet at www.aviva.com
- A selection of images is available from the Aviva Newscast site at www.newscast.co.uk
- An ISDN line is available for studio quality interviews. Call the press office 08703 66 68 68
- Norwich Union Insurance Limited Registered in England Number 99122 Registered Office. 8 Surrey Street Norwich NR1 3NG
For all life & pensions media enquiries 08703 66 68 73
For all other media enquiries 08703 66 68 68