Shareholder contacts
Contacting the Registrar
Please note that Computershare Investor Services plc ("Computershare") has been appointed as the Company's Registrar. Computershare replaced Equiniti Limited ("Equiniti") as Registrar on 4 July 2011.
By telephone: 0871 495 0105
(Lines are open from 8:30am to 5pm (UK time), Monday to Friday, excluding UK bank holidays.)
Please call +44 117 378 8361 if you are calling outside the UK.
In writing:
Computershare Investor Services plc
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ
E-mail: AvivaSHARES@computershare.co.uk
You can access your Aviva shareholding by visiting the electronic communications page.
How to obtain your Computershare Shareholder Reference Number
On moving the Aviva share register from Equiniti to Computershare, each shareholder has been allocated a new Shareholder Reference Number (SRN) which will be quoted on any future shareholder correspondence.
If you need your SRN, either to use the Computershare share dealing facility, or to use online shareholder services at www.aviva.com/ecomms, you will be able to obtain your SRN by contacting Computershare by telephone on 0871 495 0105*. Computershare will send you a confirmation of your SRN by post, to be received within two business days.
If you need your SRN immediately, Computershare will be able to provide your SRN over the phone providing you can answer some security questions and provide your Equiniti SRN.
How to find dividend information relating to your shareholding
If you log on to the Computershare Investor Centre to view your holding, you will currently find that your historical dividend information is not available. Computershare are currently working to load this information onto their systems and you will be able to view your dividend data once this process is complete. In the meantime, if you require historical dividend information, you should contact Equiniti on 0871 384 2040**.
* Lines are open 8.30am to 5pm, UK time, Monday to Friday. Please call +44 117 378 8361 if calling from outside of the UK.
** Calls are charged at 8 pence per minute from a BT landline. Charges from other networks may vary. Lines are open from 8.30am to 5.30pm Monday to Friday, UK time, excluding Bank Holidays.
Isa queries
In 1997, Norwich Union policyholders who were awarded shares, following the flotation, were given the option to hold their shares in a Barclays Pep or Isa. If you have a query relating to a Barclays Isa (or a previous Pep), please contact Barclays using the contact details below.
Barclays Stockbrokers
Tay House
300 Bath Street
Glasgow
G2 4JR
Barclays Single company Isa: 0870 514 3263
Share price
12 February 2012 at 6:55
Delayed 15 minutes
12 February 2012 at 1:50
Delayed 15 minutes
