Shareholder contacts

Contacting the Registrar

Please note that Computershare Investor Services plc ("Computershare") has been appointed as the Company's Registrar. Computershare replaced Equiniti Limited ("Equiniti") as Registrar on 4 July 2011.

By telephone: 0871 495 0105
(Lines are open from 8:30am to 5pm (UK time), Monday to Friday, excluding UK bank holidays.)
Please call +44 117 378 8361 if you are calling outside the UK.

In writing:
Computershare Investor Services plc
The Pavilions
Bridgwater Road
Bristol
BS99 6ZZ

E-mail: avivashares@computershare.co.uk

You can access your Aviva shareholding by visiting the electronic communications page.

How to obtain your Computershare Shareholder Reference Number

On moving the Aviva share register from Equiniti to Computershare, each shareholder has been allocated a new Shareholder Reference Number (SRN) which will be quoted on any future shareholder correspondence.

If you need your SRN, either to use the Computershare share dealing facility, or to use online shareholder services at www.aviva.com/ecomms, you will be able to obtain your SRN by contacting Computershare by telephone on 0871 495 0105*. Computershare will send you a confirmation of your SRN by post, to be received within two business days.

If you need your SRN immediately, Computershare will be able to provide your SRN over the phone providing you can answer some security questions and provide your Equiniti SRN.

How to find dividend information relating to your shareholding

By logging into the Aviva Investor Centre you can access various information relating to your holding including details of historical dividend payments you have received. In addition, information on dividends paid from 2007 to May 2011 can be found on a tax voucher available under "My Documents" when you log into the Investor Centre.

Should you require any details that are not displayed, for example in relation to payments made several years ago, please call Computershare on 0871 495 0105* or email avivashares@computershare.co.uk.

* Lines are open 8.30am to 5.30pm, UK time, Monday to Friday. Please call +44 117 378 8361 if calling outside of the UK.

Tell us what you think

We welcome your feedback. Please use this feedback form to tell us what you think.

Isa queries

In 1997, Norwich Union policyholders who were awarded shares, following the flotation, were given the option to hold their shares in a Barclays Pep or Isa. If you have a query relating to a Barclays Isa (or a previous Pep), please contact Barclays using the contact details below.

Barclays Stockbrokers
Tay House
300 Bath Street
Glasgow
G2 4JR

Barclays Single company Isa: 0870 514 3263

Aviva's company secretary