Fighting Financial Crime
Financial crime can severely impact businesses and increase costs for customers. To tackle this risk every Aviva employee – from the boardroom to our contact centres – receives training on financial crime prevention (e.g. market abuse, anti-money laundering and fraud). Our global malpractice helpline ‘Right Call’ ensures employees can report any malpractice issues in confidence and all reported cases are referred for independent investigation. In 2015, 25 cases were reported through Right Call (2014: 391). 20 cases reached conclusion, and five remain under investigation. We have again been fighting fraud to cut costs for our customers, with dishonest whiplash claims recently ruled by the courts as “fundamentally dishonest”. As one of the biggest insurers in our sector, we have the power to make a real difference in cases like these and we act in the interest of our customers to help make sure our industry works better for everyone.
Find out more about Aviva's Road to Reform campaign .