Shareholder services
Managing your shareholding
Shareholders who have any queries in respect of their shareholding should contact the Company’s Registrar, Equiniti. In addition to assisting with general queries, the Registrar can also help with the following:
Amalgamating your shareholding
If shareholders received more than one copy of the Company’s communications, it could be because there is more than one record for the shareholder on the share register. To avoid duplicate mailings the Registrar can arrange for accounts to be amalgamated.
Dividend payments directly to your bank or building society account
As an alternative to having dividends paid by cheque, shareholders can, if they wish, have them credited directly into their bank or building society account on the dividend payment date. Having the dividend paid directly into their bank account offers shareholders the benefit of avoiding the risk of cheques being lost in the post and is more convenient as payment is credited automatically on the payment date. An annual tax voucher is sent to the shareholder’s registered address at the time of the Company’s annual report mailing to shareholders, usually in March. Shareholders wishing to set up a dividend mandate can do so via the Company’s website http://www.aviva.com/investor-relations/shareholder-services/ordinary-shareholders/aviva-plc-dividends/mandate/ or by contacting the Company’s Registrar, Equiniti, on 0871 384 2953*. For overseas shareholders, an overseas payment service is available, which allows shareholders in over 30 countries worldwide to have dividends credited directly into their bank accounts in local currencies, normally costing less than paying in a sterling cheque. Dividend mandate forms for overseas shareholders can be obtained on the Company’s website at www.aviva.com/investor-relations/shareholder-services/ordinary-shareholders/aviva-plc-dividends/mandate/ or by contacting Equiniti on +44 (0) 121 415 7046.
Dividend Tax Vouchers
Private shareholders who currently have dividends paid directly into their bank or building society account receive one consolidated tax voucher each year instead of a voucher with each dividend payment, unless they request otherwise. Those shareholders who have a dividend mandate and have also elected for e-mail communications, will instead receive an electronic tax voucher, viewable through their shareview portfolio from each dividend payment date. An e-mail will be sent to each eligible shareholder to notify them of its availability.
Dividend Reinvestment Plan
The Aviva Dividend Reinvestment Plan (the “Plan”) provides shareholders with the opportunity to use their cash dividend to purchase additional Aviva ordinary shares on the dividend payment date. Shareholders who have not joined the Plan but wish to do so should contact Equiniti to request a personalised application form. The completed application form will need to be received by Equiniti no later than 20 October 2008 in order to be effective for the 2008 interim dividend. Further details are included on the Company’s website www.aviva.com/investor-relations/shareholder-services/ordinary-shareholders/aviva-plc-dividends/.
Online Shareholder Centre
A useful shareholder guide covering a range of shareholder frequently asked questions including practical help on transferring shares and updating personal details is available online at www.aviva.com/shareholders. The Company’s Online Shareholder Centre also contains useful information on shareholder communications, electronic voting and other matters of interest to the private shareholder. Also included is advice on keeping shareholder information safe. The Company is continuing to work with Equiniti to review its procedures and where possible to restrict the opportunities for fraud. All shareholders must remain vigilant and if any unsolicited mail or advice is received, should contact Equiniti on 0871 384 2953* immediately.
Corporate Nominee
Shareholders can hold their shares through the Company’s nominee service, the Aviva Share Account, administered by Equiniti. Shareholders’ personal details will not appear on the public register but they will continue to have a right to receive shareholder communications and attend general meetings. For further details contact the Registrar or visit www.aviva.com/shareholders to view the account terms and conditions which can be found in the Guide section.
Share dealing
The Company has arranged the following services that can be used to buy or sell Aviva shares. Alternatively, if shareholders hold a share certificate they can also use any bank, building society or stockbroker offering share dealing facilities to sell their shares. Shareholders in any doubt about buying or selling their shares should seek professional financial advice.
Share dealing facilities for UK shareholders/Share Account members –
- Buy and sell shares online at www.shareview.co.uk/dealing, by telephone on 08456 037 037 between 8.00am and 4.30pm, Monday to Friday or by calling 0871 384 2953* and having a postal form sent to you. For real time price information, useful guides, articles and tools visit www.shareview.co.uk/dealing. These services are provided by Equiniti Financial Services Limited, which is authorised and regulated by the Financial Services Authority, registered number 6208699.
- To buy or sell shares over the telephone, shareholders can contact Barclays Stockbrokers on 0870 549 3002 (for shareholders with a share certificate) or 0870 549 3001 (for shareholders with an Aviva Share Account statement). To check instructions and maintain high quality service standards, Barclays Stockbrokers may record and monitor calls. New Business Development hours are between 8.00am and 6.00pm Monday to Friday, excluding Bank Holidays. Barclays Stockbrokers also offer a postal share dealing service. For further information and a postal share dealing form telephone 0870 514 3263. Barclays Stockbrokers is authorised and regulated by the Financial Services Authority, registered number 124247.
- NatWest Stockbrokers provide a share dealing service either over the telephone or at certain NatWest branches for Aviva Share Account holders only. For more information contact NatWest Stockbrokers on 0845 122 0689. NatWest Stockbrokers Limited ("NWS") is a member of the London Stock Exchange and PLUS. NWS is authorised and regulated by the Financial Services Authority, and entered on its register (www.fsa.gov.uk/register/), with number 124395. Registered Office: Waterhouse Square, 138–142 Holborn, London EC1N 2TH. Registered in England and Wales, registered number 1959479. NWS is operated by a joint venture between The Royal Bank of Scotland Group plc and The Toronto-Dominion Bank.
Share dealing for overseas shareholders
To buy or sell Aviva shares over the telephone, shareholders can contact Barclays Stockbrokers on +44 (0)141 352 3959. Non UK residents will need to provide various documents in order to use this service and details will be provided on registration. Please note that regulations prevent this service from being offered to US, Canadian and Australian residents. Settlement proceeds will be sent to either a UK sterling bank account or by sterling cheque.
* Calls to 0871 numbers are charged at 8 pence per minute from a BT landline. Charges from other telephone providers may vary.
Shareholder information
2008 Annual General Meeting – voting results
The voting results, including proxy votes and votes withheld, from Aviva’s Annual General Meeting (“AGM”) held on 1 May 2008 can be viewed on the Company’s website at www.aviva.com/shareholders. In addition you will also find theChairman’s and Chief Executive’s 2008 AGM presentation and a webcast of the formal business of the meeting. Information relating to previous Annual General Meetings since 2002 is also included.
Group financial calendar for 2008 |
|
|---|---|
| Announcement of Interim Management Statement Q3 2008 | 22 October |
Ordinary shares – 2008 interim dividend |
|
|---|---|
| Ex-dividend date | 24 September |
| Record date | 26 September |
| Last date for DRIP forms to be received in order to be effective for 2008 interim dividend | 20 October |
| Dividend payment date | 17 November |
Preference shares |
|
|---|---|
| 8 3/8% cumulative irredeemable preference shares | |
| Ex-dividend date | 13 August |
| Record date | 15 August |
| Second payment date | 30 September |
| 8 3/4% cumulative irredeemable preference shares | |
| Ex-dividend date | 12 November |
| Record date | 14 November |
| Second payment date | 31 December |
Share price
Share price – Shareholders can access the current share price of Aviva plc ordinary shares at www.aviva.com or alternatively can call 09058 171690. Calls are currently charged at 75 pence per minute at all times from a BT landline. Charges from other telephone providers may vary. The average time to access the share price is approximately one minute.
Useful contact details
Detailed below are the contact details that shareholders may find useful if they have a query in respect of their shareholding. Please quote Aviva plc, as well as the name and address in which the shares are held, in all correspondence. If you have a shareholder reference number, please have this available as well.
General shareholding, administration and Aviva Share Account queries:
Equiniti
Aspect House, Spencer Road
Lancing, West Sussex BN99 6DA
www.shareview.co.uk
e-mail: aviva@equiniti.com
0871 384 2953*
(+44 121 415 7046 for overseas shareholders)
Corporate and single company Peps
Barclays Stockbrokers Limited
Tay House, 300 Bath Street
Glasgow G2 4LH
0870 514 3263
www.stockbrokers.barclays.co.uk
Individual Savings Accounts (“ISAs”)
Equiniti (ISA) Manager
Aspect House, Spencer Road
Lancing, West Sussex BN99 6DA
0871 384 2244*
* Calls to 0871 numbers are charged at 8 pence per minute from a BT landline. Charges from other telephone providers may vary.
Internet sites
Aviva owns various internet sites, most of which interlink with each other.
Aviva Group:
www.aviva.com
UK long-term savings and general insurance:
www.norwichunion.com
Fund management:
www.morleyfm.com
Aviva worldwide internet sites:
www.aviva.com/websites
ShareGift
ShareGift – The Orr Mackintosh Foundation operates a purely voluntary charity share donation scheme for shareholders who wish to dispose of small numbers of shares when the dealing costs or minimum fee makes it uneconomical to sell them. Details of the scheme are available from ShareGift at www.sharegift.org or can be obtained from the Company’s Registrar.
Aviva plc
Registered in England Number:
2468686
Registered Office:
St Helen's, 1 Undershaft, London EC3P 3DQ
Telephone: +44 (0)20 7283 2000
www.aviva.com
Alternative format
If you would like to request a copy of our Annual Report and Accounts or Annual Review in an alternative format, for example, large print, braille or audio cassette, please contact the Registrar using the details above.